ServiceNow Developer

Job Description

Position Summary:

The ServiceNow Developer designs and builds workflow applications that replace manual processes for the Mission Support Division, and does so in a way that holds up under audit: change-controlled, documented, logged, and supportable after the person who built it moves on. Because the role is part-time, disciplined intake and prioritization matter as much as technical skill. This is a hands-on development position with direct stakeholder contact, not a ticket-queue role.

Key Responsibilities:

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• Design, develop, and configure ServiceNow applications, forms, and workflows from stakeholder requirements.
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• Document modules and keep a log of everything developed and deployed, for audit and tracking.
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• Make sure all work meets federal IT standards and site requirements.
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• Provide operations support for deployed applications.
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• Track development tasks and projects, brief managers bi-weekly, meet deadlines, and flag delays with reasons.
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• Work with Mission Support Division staff so priorities are clear.
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• Follow cyber, physical security, and safety rules.
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• Develop and document ServiceNow development policies and procedures.
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• Support automation initiatives, recommend workflow improvements, and coordinate project requests in line with DOE, NNSA, and Naval Reactors IT guidance.
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Deliverables:

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• Complete, documented ServiceNow module packages, correctly named and deployed to the designated environment. These are subject to Government QA spot checks.
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• A development tracking log that meets federal lifecycle and auditability standards.
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• A weekly status report covering completed tasks, outstanding work, risks, and recommended improvements.
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• A problem log for platform, software, and network issues, recording the date, time, description, and corrective action for each.
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Required Qualifications:

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• A Bachelor's degree in CS, IT, or a related field, plus 2+ years of ServiceNow development or administration.
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• Proficiency in configuring, scripting, developing, and deploying across ITSM, ITOM, workflow, catalog, and custom applications, in compliance with DOE Orders, NNSA directives, FISMA/NIST, and Naval Reactors instructions.
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• Strong understanding of federal IT compliance for sensitive unclassified systems: change control, configuration management, auditability, secure workflow development, and documentation standards.
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• Excellent verbal and written communication, including presenting complex system information clearly to DOE and NNSA standards.
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Preferred Qualifications:

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• ServiceNow CSA and CAD certifications.
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• Experience integrating ServiceNow with enterprise systems under federal compliance, and familiarity with secure development lifecycle requirements.
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• Experience writing IT procedures, SOPs, and compliance documentation, and spotting workflow improvements that support the mission.
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• Strong collaboration across federal contractors, government offices, site personnel, and technical teams.
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Experience on a federal ServiceNow instance, or with DOE, NNSA, or Naval Reactors.