Claim Assistant

Overview

Claim Assistant

Location: Phoenix, AZ


Schedule: 8:00 am - 4:30 pm (MST)


Salary Range: $23 - $25/ hour (depending on experience)

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

We are seeking a Claim Assistant to support our claims team in a fast-paced, high-volume office environment. In this role, you will provide essential clerical and organizational support to Claims Adjusters as they review and manage claims. This position plays a key part in keeping claim files accurate, organized, and moving efficiently through the review process.

The ideal candidate is detail-oriented, dependable, and comfortable handling a steady workflow of administrative tasks such as document processing, data entry, file maintenance, and communication support. This is an excellent opportunity for someone interested in the insurance or claims field who thrives in a collaborative, team-focused environment.

Responsibilities

When we hire support team members, we look for organized, dependable professionals who thrive in fast-paced environments and take ownership of every detail. In this role, your accuracy and efficiency will directly support a busy team of adjusters and our client service commitments.

What You'll Do

• Activate new claims and ensure files are set up accurately in the claim system.
• Summarize correspondence and medical records in the log notes.
• Request medical records and bills from providers.
• Review and maintain personal diary on claim system.
• Redact files to be sent to 3rd parties.
• Provide phone support for incoming calls and customer inquires.
• Scan, attach, and organize electronic documents within claim files.
• Assist adjusters with diary management and document queues.
• Provide general clerical support to maintain workflow efficiency for a high-volume team.

Qualifications

What You Bring

Required

• Strong organizational skills and the ability to manage tasks in a fast-paced office environment.
• Comfort handling high-volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.
• Reliability, initiative, and the ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Helpful (Not Required)

• Bilingual in English and Spanish.
  - highly valued for communicating with claimants, employers, or vendors, but not required.
• Experience supporting a high-volume claims desk.
• Knowledge of medical terminology.
• Associate degree or two years of related business/office experience.

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

How We Measure Success

At CCMSI, great Claim Assistants stand out through accuracy, responsiveness, and strong operational support. We measure success by:

• Quality file support - precise claim setup, clean documentation, and reliable coordination
• Workflow dependability - timely processing of tasks, diary items, and document queues
• Accuracy & attention to detail - correct coding, proper routing, and consistent data integrity
• Team collaboration - proactive communication and effective support for a busy claims team
• Professional ownership - taking initiative, following through, and solving problems with care
• Cultural alignment - understanding that every task supports real people and real outcomes

This is where we shine, and we hire Claim Assistants who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.

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