Quality Control Supervisor

ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability.

Join ABC Companies as a Quality Control Supervisor and lead the team responsible for ensuring every new motorcoach meets our high standards before delivery to our customers. In this hands-on leadership role, you'll oversee inspections, coach repairs, quality assurance processes, and team performance while helping ensure every vehicle leaves our facility safe, reliable, and ready for service. If you're passionate about leadership, quality craftsmanship, and delivering an exceptional customer experience, this is an opportunity to make a lasting impact with an industry leader in commercial transportation.

Benefits & Perks

At ABC Companies, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• Company-Paid Basic Life & AD&D Insurance
• Voluntary Term Life & AD&D Insurance
• Flexible Spending Accounts (FSA)
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• Training and Professional Development Opportunities
• Career Growth and Advancement Opportunities

Benefits eligibility and offerings are subject to plan terms and company policies.

Position Overview:

The Quality Control Supervisor is responsible for leading and directing the New Coach Quality Control team to ensure every motorcoach is inspected, repaired, tested, and prepared in accordance with ABC Companies' quality standards. This role oversees inspection activities, coordinates workflow, verifies repair quality, and ensures coaches are completed on schedule while maintaining compliance with company policies and applicable regulatory requirements.

Working closely with the New Coach Operations Manager and cross-functional teams, the Quality Control Supervisor promotes a culture of quality, accountability, safety, and continuous improvement throughout the inspection process.

What Success Looks Like

In this role, you'll make an impact by:

• Leading a high-performing quality control team that consistently delivers coaches meeting ABC's quality standards.
• Ensuring new coaches are inspected, repaired, and completed on schedule to exceed customer delivery expectations.
• Maintaining exceptional quality, safety, and compliance throughout the inspection and repair process.
• Building a culture of accountability, teamwork, and continuous improvement.
• Partnering with Operations to proactively resolve issues and improve overall delivery performance.

Key Responsibilities:

Leadership & Team Management

• Provide day-to-day leadership, direction, coaching, and support to the Quality Control team.
• Establish priorities, assign work, and monitor progress to ensure inspection and repair activities remain on schedule.
• Promote accountability, teamwork, safety, and continuous improvement throughout the department.
• Communicate daily with the New Coach Operations Manager regarding production status, quality concerns, and operational priorities.

Quality Control & Inspection

• Oversee inspections of new motorcoaches using established quality control checklists and company standards.
• Verify coaches meet all quality, safety, and operational requirements prior to customer delivery.
• Perform and oversee road tests to validate repairs and overall vehicle performance.
• Ensure inspection documentation is complete, accurate, and properly maintained.

Repair Coordination & Warranty Support

• Perform or assist with necessary repairs identified during inspections.
• Create warranty claims and repair documentation as required.
• Coordinate repair activities with technicians and other departments to resolve quality issues efficiently.
• Ensure repairs are completed to manufacturer and ABC Companies standards.

Operations & Compliance

• Maintain production schedules to ensure coaches are completed on or ahead of customer delivery commitments.
• Maintain a clean, organized, and safe work environment.
• Ensure compliance with OSHA, EPA, DOT, and all applicable federal, state, and local regulations.
• Adhere to all ABC Companies policies, procedures, and safety standards.
• Perform additional duties and special projects as assigned.

Qualifications:

• High school diploma or equivalent required; technical or vocational training in automotive, diesel, or commercial vehicle repair preferred.
• Previous leadership or supervisory experience within the automotive, commercial vehicle, fleet maintenance, RV, or motorcoach industry required.
• Strong understanding of commercial vehicle inspection, repair, and quality assurance processes.
• Ability to read and interpret electrical and mechanical schematics.
• Ability to obtain and maintain a Class B Commercial Driver's License (CDL) with Passenger endorsement and satisfy all applicable DOT requirements.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and business software applications, including ERP systems.
• Previous motorcoach or commercial bus industry experience preferred.

Skills:

• Leadership and team development
• Quality assurance and inspection
• Commercial vehicle diagnostics and repair
• Reading and interpreting electrical and mechanical schematics
• Warranty documentation and repair coordination
• Production scheduling and workflow management
• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Problem-solving and decision-making
• Microsoft Office Suite and ERP systems
• Safety leadership and regulatory compliance
• Continuous improvement mindset

Physical Demands:

• Ability to stand, walk, bend, kneel, crouch, climb, and work around commercial vehicles for extended periods.
• Ability to safely enter and exit motorcoaches multiple times throughout the workday.
• Ability to lift and move items weighing up to 50 pounds on an occasional basis.
• Ability to perform inspections indoors and outdoors in varying weather conditions.
• Ability to operate computers, tablets, diagnostic equipment, and other business systems.
• Ability to safely operate commercial vehicles during quality inspections and road tests.

ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.