Remote Customer Service Rep

Remote Customer Service Rep

Location: Virtual

Max Pay Rate: $20/hr

Timeline

• Anticipated Class Start Date:
• Virtual training
• Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
• Onboarding: First 3 Days
• Training Dates: 3/2/26 - 4/10/26
• Nesting: 4/13/26 - 4/24/26
• An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.

Core Required Skills and Experience

• 1-2 years call center experience.

Requirements

• Assignment is virtual, including training. Associates near a *** office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, etc).
• Ability to work from home which includes high-speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed and ability to use ethernet is required).
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
• An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.
• Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

Schedules after Training

• Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings.
• Behaviors consist of:
• Attendance
• Ability to use reference materials
• Class Participation
• Interpersonal skills
• Grasp of Material
• Decision making
• Confidence Level
• Ownership of learning
• Technical Skills
• Adaptability and flexibility

Equipment Coordination

• For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse, and docking station. You are required to return the equipment to *** within a week of your assignment ending.

Responsibilities / Expectations

• Respond to customer requests via telephone, providing excellent service to ***'s customers who have or are looking to obtain a Life insurance policy through their employer.
• Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
• Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Below are some common topics associates can expect to discuss with our customers:
• Enrolling or changing their life insurance amount
• Confirm or change beneficiary
• Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
• How to continue coverage when retired/leave employer
• Status of customer requests
• Billing inquiries