PLAN ANALYSIS ASSISTANT MANAGER PROGRAM MANAGER I

Overview Introduction Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. As the Insurance Plan Compliance Team, we work collaboratively with other teams within the FAMLI Division, including Digital Services, Public Engagement, Employer Services, and Claims and Benefits to serve the Insurance Plan participants in the most effective and efficient manner. The Plan Analysis Assistant Manager will work closely with the Manager of Insurance Plan Analysis to service all Private Insurance Plans, ensuring they are in compliance with FAMLI laws, regulations, and prescribed guidance; and provide training and direct supervision of the daily activities of the Insurance Plan Analysts. Introduction Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. As the Insurance Plan Compliance Team, we work collaboratively with other teams within the FAMLI Division, including Digital Services, Public Engagement, Employer Services, and Claims and Benefits to serve the Insurance Plan participants in the most effective and efficient manner. The Plan Analysis Assistant Manager will work closely with the Manager of Insurance Plan Analysis to service all Private Insurance Plans, ensuring they are in compliance with FAMLI laws, regulations, and prescribed guidance; and provide training and direct supervision of the daily activities of the Insurance Plan Analysts. This is a Management Service position that serves at the pleasure of the Appointing Authority.

GRADE 19

LOCATION OF POSITION

100 S. Charles Street, Baltimore, Maryland 21201 Main Purpose of Job The Plan Assistant Manager serves in a supervisory role under the Insurance Plan Compliance Directorate within the Division of Family and Medical Leave Insurance (FAMLI) of the Maryland Department of Labor (MDOL). This position reports directly to the Manager of Insurance Plan Analysis. This position is responsible for ensuring plan analysts are appropriately trained regarding laws, regulations and prescribed guidance relating to reviewing, approving, and/or denial of Insurance Plan Applications. This position also manages the day-to-day activities of the plan analysts including, but not limited to coordination of leave, monitoring of work flow, and the ability to service private insurance plans assigned to them. The Unit is primarily responsible for ensuring all insurance plans operate in compliance with the laws, regulations and prescribed guidance promulgated by FAMLI. This position may need to collaborate routinely with other teams within the FAMLI Division, including Digital Services, Public Engagement, Employer Services, and Claims and Benefits in order to serve the insurance plan participants in the most effective and efficient manner. This position will provide training and direct supervision of the day-to-day activities of the plan analysts, making sure they have the tools needed to be effective in carrying out their job responsibilities. This role will also serve as a subject matter expert in insurance plan compliance, develop SOPs and workflows, recruit plan analyst positions, and contribute to the development of private insurance plan compliance activities for the directorate.

POSITION DUTIES

Duties of this position include but are not limited to: Hire and supervise staff of plan analysts. Ensure analysts have knowledge of the laws, regulations and prescribed guidance relating to FAMLI Plans through proper training, and ensure appropriate application in their administration and servicing of Insurance Plans. Conduct required performance reviews of analysts, oversee leave, timesheets, and other required supervisory activities over staff. Utilize available Digital Services tools to determine if Plan Analysts are appropriately servicing Insurance Plans at the initial application stage and once Insurance Plans have been approved. May be asked to perform the duties of analysts if the volume of work exceeds expected levels. Meets with Manager of Insurance Plan Analysis routinely to discuss emerging issues or best practices for servicing Insurance Plans, including, but not limited to, staffing issues. Develops SOPs, workflows, and other compliance-related documents and activities associated with overseeing private insurance plans. Develops SOPs, workflows, and documentation associated with private insurance plan applications. Works collaboratively with Employer Services and Claims & Benefits directorates to cross-check information regarding employer compliance with the FAMLI program. Minimum Qualifications Education: A Bachelor’s degree from an accredited college or university Experience Five (5) years of professional experience, including three (3) years of management responsibilities in developing or implementing policies and/or programs. Desired Or Preferred Qualifications Thoughtful listener, a strategic thinker, and respectful consensus builder with the ability to understand mission-driven organizations, with unquestionable integrity. Demonstrated ability to mentor and lead junior colleagues. Strong organizational skills, a flexible work style, and ability to manage multiple challenging projects simultaneously in a fast-paced work environment. Excellent written and verbal communication skills. Demonstrated experience with insurance policy analysis/servicing, claims handling, or state insurance regulations. Commitment to standing up Maryland’s paid family and medical leave program. Experience in paid leave, unemployment insurance, workers compensation or any other benefits administration program. Intermediate skill level for Salesforce, Excel, and Google Sheets. You’ll Fit Right In At FAMLI If You value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization You are a strong and inclusive leader who works well with others You are an excellent collaborator You are excited about solving complex human and organizational issues You are an organized person who has experience coordinating complex projects You’re great at delegating ownership to capable people Special Requirements All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. Selection Process Please make sure you provide enough information on your application to show that you meet the qualifications for this recruitment. All information concerning the qualifications, including any required documentation, must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview. Please note: A resume is required in addition to completing the application in its entirety. A resume and cover letter must be included with your application. Please upload one Word or PDF file that includes your combined resume and cover letter using the “Transcript” upload function or via the JobAps “Other” tab. Examination Process The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. Benefits This is a full-time, permanent position and eligible for full State benefits, which include: Flexible hours and hybrid teleworking Paid holidays 12-13 per year Generous paid leave package (annual, sick, personal and compensatory leave) State Pension ("defined benefit" plan) Tax-deferred supplemental retirement savings plans (401(k) and 457) Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services Flexible Spending Account plans for Health Care and Daycare State Employees Credit Union To learn more, please click this link STATE OF MARYLAND BENEFITS Further Instructions The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at View phone number on click.appcast.io (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to View email address on click.appcast.io. U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. If you encounter difficulty attaching required or optional documentation, you may contact Erika Leonard-Anderson via email to View email address on click.appcast.io. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor / Office of Administration Attn: Erika Leonard-Anderson 26-005476-0016 100 S. Charles Street, 5th Floor Baltimore, MD 21201 The MD State Application Form can be found online. Maryland Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status. #J-18808-Ljbffr State of Maryland