Desktop Support Tech

Job Title

Location: 1354 Clifford Avenue, Springfield Candidates should have 3 – 5 years' experience supporting PC Hardware and software. Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally, they would have experience support an engineering and/or manufacturing enterprise environment

Responsibilities

Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings

Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware

Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware

Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes

Assure that all tickets requiring follow up work and/or calls receive appropriate attention

Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications

Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network

Perform network system administration task both planned or during emergency

Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site

Back up and burn end user data

Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program

Assist Site Leader in the execution of established processes and escalations

Experience working in enterprise environment