Nurse Account Manager

Location Phoenix, Arizona, United States of America Position Details Schedule: Mon - Fri, 8am - 5pm; Pay: $70,000 Location: Saliba's Pharmacy - 925 E Covey Lane, Phoenix, AZ 85024 Responsibilities The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure complete customer satisfaction and drive retention. Responsible for building and maintaining a strong working relationship with all clients by serving as the primary contact on issue resolution, providing clinical and regulatory expertise and conducting client staff training. Attributes Required Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation Relational – ability to build relationships with business unit management and become “trusted advisor” Strategy and Planning – ability to think ahead, plan and manage time efficiently Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level Team Oriented – ability to work effectively and collaboratively with all team members Essential Job Functions Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care. Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner. Manage client expectations and communicate status and relevant updates through issue resolution. Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise. Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service. Assist in onboarding activities such as data collection and eMAR support. Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement. Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support. Prepare and deliver business reviews with facility management to review business deliverables and present value-added services. Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients. Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts. Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients. Other essential functions and duties may be assigned as needed. Education and Certifications Nursing Degree (LPN) required Active State Nursing license required Valid driver’s license and clean driving record Skills and Qualifications 3+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred Advanced computer skills, including excel, word and PowerPoint required Ability to work independently and deliver to deadlines Ability to solve problems with minimal direction Great attention to detail and accuracy Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Quality minded; motivated to seek out errors and inquire about inaccuracies. Work Environment Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs. The noise level in the work environment is usually low to moderate. Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. Requires desk work in office environment. Ability to work flexible hours Benefits Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of “Treat others as you would like to be treated.” Compensation & Financial Competitive pay 401(k) with up to 3.5% company match (1) Family, Health & Insurance Benefits (1), (2) Multiple health plan options including copay (FSA-eligible) and HSA eligible plans Wellness Incentive Program Dental and Vision plans Company-paid basic life, AD&D and long-term disability coverage Optional employee, spouse, and child life/AD&D insurance Optional accident, critical illness, and short-term disability coverage Dependent Care Flexible Spending Accounts Employee Assistance Program (EAP) Time Off Paid holidays and sick days Generous vacation benefits based on years of service Eligibility begins the first of the month following 30 days of employment Full-time employees only, excluding EAP which is available to all Guardian employees Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. #J-18808-Ljbffr