Team Member: Front of House

Chick-fil-A Hays

At Chick-fil-A Hays we believe working here is more than a job; it's an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Character – we seek to employ those top-tier individuals that exemplify excellence in all that they do both inside and outside the four walls of the restaurant.
• Care – that is genuine and intentional for guests and team members alike
• Connect - with everyone we come in contact with to build meaningful relationships and re-markable experiences.
• Culture - that is healthy, fulfilling, welcoming, fun, and passionate about executing with excellence - everyday.
• Community – we love Hays and wish to be a shining light so that we may leave a legacy of impact through daily excellence.

Position Summary

The Front of House (FOH) Team Member plays a vital role in creating a welcoming and efficient experience for every guest. Whether greeting guests at the front counter, serving meals in the dining room, or ensuring our drive-thru runs smoothly, FOH Team Members are the face of Chick-fil-A Hays. This role is ideal for individuals who are guest-focused, energetic, and committed to delivering service with a smile.

Guest Experience & Service

• Provide a warm, genuine greeting to every guest and serve with care.
• Execute Chick-fil-A's "Core 4" hospitality behaviors: Create Eye Contact, Share a Smile, Speak Enthusiastically, and Stay Connected.
• Take guest orders accurately and efficiently at the counter or drive-thru.
• Deliver food promptly, ensuring orders are complete, accurate, and presented neatly.
• Anticipate guest needs and go the extra mile to create memorable experiences.

Operational Excellence

• Follow all food safety, cleanliness, and health department standards.
• Maintain dining room, restrooms, patios, and front counter areas to Chick-fil-A standards.
• Assist with stocking, organizing, and restocking supplies as needed.
• Support smooth drive-thru operations, including taking orders on iPOS, assembling beverages, and ensuring timely delivery.
• Handle guest concerns with professionalism and a solutions-focused attitude.

Team & Culture

• Contribute to a positive, team-oriented environment by encouraging and supporting others.
• Communicate clearly and respectfully with team members and leaders.
• Follow all uniform, appearance, and punctuality expectations.
• Uphold Chick-fil-A's culture of honor, dignity, and respect toward all guests and team members.
• Must demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience.

Additional Expectations

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 25 lbs, work in a fast-paced environment and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A Hays' standards of excellence, integrity, and professionalism in all interactions.

Qualifications

• A genuine desire to serve and care for others.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, high-energy environment.
• Must be able to safely lift up to 25 lbs and stand for extended periods.
• Dependable, punctual, and able to work independently or on a team.
• Willingness to learn and take on new challenges.
• Availability for various shifts including mornings, evenings, and weekends.
• Education: None required

Preferred Experience (Not Required)

• Previous experience in hospitality, retail, or food service.
• Familiarity with Chick-fil-A standards and culture.

Benefits & Perks

• Competitive Pay based on experience and availability.
• Flexible Schedule
• Paid training
• Monthly Contribution toward health, vision & dental insurance for full-time employees.
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Tuition Assistance (full-time only)
• Referral Bonus Program for qualified hires.
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A Hays, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that's passionate about serving with excellence, developing people, and inspiring purpose every day.

Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Work Schedule

• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Referral program
• Employee discount
• Paid training