Veterinary Launch Operations Associate

Veterinary Launch Operations AssociateNightingale Veterinary Partners is a fast-growing family of veterinary practices, headquartered in New York City. The organization includes practices in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts and Florida.We are building a company focused on clinical excellence, sustainable growth, and long-term value creation. As we continue to scale, we are seeking a Launch Operations Associate who wants to play a meaningful role in helping shape the future of the organization.We are hiring a Launch Operations Associate to support the opening of new veterinary practices and provide regular coverage at our existing hospitals.This junior-level, hands-on role requires previous veterinary hospital experience. During a launch, this person will typically spend four-to-six weeks onsite preparing the hospital and supporting the team through go-live. When not assigned to a launch, they will work regular shifts at our existing practices.The role requires out-of-state travel, including overnight stays several times per year.The Launch Operations Associate helps make sure new hospitals are organized, stocked, tested, and ready for the team and clients. The right person will notice what needs to be done, keep track of details, work well with others, and communicate quickly when something needs additional support.Launch SupportReceive, unpack, organize, and track equipment and suppliesMatch packing slips to purchase orders and report missing or damaged itemsStage equipment and supplies in the correct rooms and keep work areas organizedMaintain a punch list and track outstanding itemsCoordinate with delivery drivers, vendors, and installersTake photos, document issues, and follow up on incomplete workPrepare rooms, workstations, and supplies before staff arriveGo-Live SupportHelp staff set up and log inAnswer basic questions about supplies, rooms, and equipmentRestock supplies and test labels, barcodes, phones, printers, and payment terminalsEscalate operational issues as they ariseExisting Hospital SupportWhen not assigned to a launch, work regular shifts at existing veterinary hospitals based on staffing and operational needs.Basic Systems Support: This is not an IT role, but the associate will assist with basic setup and testing.Test logins, printers, phones, scanners, tablets, internet, email, shared drives, and payment terminalsConfirm basic ezyVet functions, templates, permissions, and printingTroubleshoot simple issues, open support tickets, and escalate problems as neededQualificationsPrevious veterinary hospital experience is requiredExperience as a veterinary assistant, technician, client service representative, or similar role is preferredStrong organization, follow-through, and communication skillsComfortable with physical, administrative, and basic technical tasksAble to work independently and manage changing prioritiesComfortable traveling and working early mornings, evenings, or weekendsRequirementsAbility to stand and walk for extended periodsAbility to unpack, move, and organize equipment and suppliesAbility to lift up to 40 poundsReliable transportationWhat We OfferThe salary range for this role is: $58,000-$65,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competenciesComprehensive medical, dental and vision coverageFSA/HSAGenerous paid time off, up to 120 hours of PTO per year401(k) with a company matchPaid Parental LeaveScrub AllowanceElective benefits through MetLifeEmployee pet discountsDiscounted pet insuranceWe provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.