Domain Architect - Digital Workspace Virtualization Practice

Position Summary World Wide Technology (WWT) is seeking a Domain Architect to join the Digital Workspace Virtualization practice. The role focuses initially on post‑sales architecture and delivery, with a defined path into pre‑sales scoping, client workshops, and statement of work development as the candidate builds client‑facing experience within WWT engagements. What will you be doing? The Digital Workspace Virtualization practice within WWT’s Enterprise Solutions & Architecture organization is hiring a Domain Architect to lead post‑sales architecture and delivery on enterprise virtual desktop, app delivery, and modern device management engagements, and to grow into a pre‑sales scoping and advisory seat as client‑facing experience deepens. Responsibilities The Domain Architect leads or co‑leads architecture and deployment of enterprise end‑user computing solutions including Windows365 CloudPC, Azure Virtual Desktop (AVD), Omnissa Horizon, and Citrix DaaS/CVAD across client environments. They own technical delivery workstreams including environment design, configuration, migration planning, pilot execution, and production cutover, with accountability for quality and client acceptance. Serves as the primary technical escalation point for platform issues, architecture gaps, and design validation questions across active engagements, including deep troubleshooting of Horizon, Citrix, Windows365, and related infrastructure components. Defines and enforces design standards and reference architectures across engagements, ensuring consistency in how solutions are built, configured, and handed off, and pushing repeatable patterns rather than one‑off designs. Drives execution strategy by defining deployment sequences, testing and UAT approaches, and migration flows, owning not just the technical design but how the project runs technically from start to finish. Actively manages cross‑domain delivery dependencies including networking, DNS, storage, load balancing (F5 and similar), SQL, and identity infrastructure, surfacing blockers early and holding teams accountable to resolution timelines. Conducts site‑to‑site and platform‑to‑platform VDI migrations, including weekend cutover planning, phased rollout coordination, and rollback procedures. Delivers MDM/UEM architecture and implementation using Microsoft Intune, Omnissa WorkspaceONE, and Apple Business Manager, including zero‑touch provisioning, EntraID dynamic groups, policy frameworks, and app assignment at scale. Architects and implements cloud landing zone integrations for VDI workloads, including Azure (primary), AWS (growing), and occasionally GCP, with a focus on networking, identity, and compute sizing. Engages Zscaler and Zscaler Private Access (ZPA) as a network perimeter layer for end‑user computing environments, including transition planning from legacy solutions such as Juniper. Develops and maintains technical documentation including architecture decision records, as‑built documents, runbooks, and handoff materials appropriate for both engineering and executive audiences. Participates in client status reviews and steering meetings, presenting delivery progress, risk, and escalation items clearly and constructively, and collaborates with WWT account teams, product specialists, and vendor partners (Microsoft, Omnissa, Citrix, Zscaler) throughout engagement delivery. Pre‑sales support (initial) and scoping (expanding) Supports senior architects in pre‑sales activities including discovery sessions, technical assessments, and solution positioning with client stakeholders. Contributes to statement of work development by authoring technical scope sections, effort estimates, assumptions, and out‑of‑scope definitions. Over time leads scoping workshops independently, driving alignment on solution boundaries, ownership, and milestone definitions with client technical and project leadership. Assists in developing and refining repeatable engagement models, workshop formats, and SOW templates for WWT’s Digital Workspace Virtualization practice, and represents WWT in client‑facing conversations alongside account executives and practice leads, positioning WWT’s advisory and delivery capabilities in the digital workspace and virtualization space. Qualifications Required experience and skills Five to eight years of experience in enterprise IT architecture or engineering, with a consistent focus on end‑user computing and virtual desktop infrastructure. Hands‑on experience deploying and managing at least two of the following platforms: Windows365, Azure Virtual Desktop (AVD), Omnissa Horizon, or Citrix DaaS/CVAD. Proven experience with Microsoft Intune, Omnissa WorkspaceONE, and Apple Business Manager, including policy configuration, device enrollment, app management, and integration with EntraID. Familiarity with cloud networking concepts as they apply to VDI, including virtual networking, routing, identity boundaries, and compute placement in Azure and AWS environments. Experience within a consulting or systems integrator context where delivery quality and client relationships are paramount. Platform fluency across stacks: Windows365 CloudPC: provisioning policies, on‑premises network connections, user assignment, and licensing considerations. Azure Virtual Desktop: host pool design, session host management, FSLogix profile configuration, scaling plans, and Azure network integration. Omnissa Horizon: pod architecture, Enrollment Server, App Volumes, Dynamic Environment Manager, and multi‑site designs. Citrix DaaS or CVAD: delivery group design, machine catalog management, HDX optimization, and StoreFront or Workspace configuration. Microsoft Intune and Omnissa WorkspaceONE (UEM): zero‑touch Autopilot/ADE enrollment, EntraID dynamic groups, compliance policies, app catalog, device compliance, and platform‑specific (iOS, macOS, Windows) configuration profiles. Apple Business Manager integration required for both platforms. Zscaler: fundamental understanding of ZIA and ZPA as they relate to end‑user computing connectivity, traffic forwarding, and split tunneling implications. Cloud landing zones: sufficient Azure (required) and AWS (preferred) understanding to evaluate and recommend VDI‑appropriate network, identity, and compute configurations. Infrastructure as Code experience (Terraform, Bicep) is a plus but not required. Preferred Qualifications Familiarity with large enterprise client environments (10,000+ seats) and the project governance, change management, and stakeholder management that comes with them. Prior experience contributing to pre‑sales activities including workshops, solution briefs, and SOW authorship. Experience with F5 BIG‑IP or similar load‑balancing platforms in the context of VDI gateway or portal configurations. Exposure to financial services, healthcare, or other regulated industry verticals where compliance constraints shape end‑user computing architecture decisions. Infrastructure as Code experience using Terraform, Bicep, or PowerShell DSC to automate VDI environment builds or configuration drift remediation. Familiarity with Agile or hybrid delivery methodologies and tooling (Jira, Azure DevOps, or similar). Certifications (one or more preferred) Microsoft Certified: Endpoint Administrator Associate (MD‑102), Azure Virtual Desktop Specialty (AZ‑140), or Azure Solutions Architect Expert (AZ‑305) Omnissa: OCA‑H/W or OCE‑H/W (formerly VMware EUC certifications) Citrix Certified Associate, Virtualization (CCA‑V) or Citrix Certified Professional, Virtualization (CCP‑V) Zscaler Certified Cloud Administrator, Internet Access (ZCCA‑IA) AWS Certified Solutions Architect, Associate, for cloud landing zone work Core Competencies Client advisory presence: the ability to translate technical complexity into clear recommendations for both technical leads and business stakeholders. Ownership and accountability: taking initiative in delivery, surfacing risk early, and seeing workstreams through to completion without requiring close supervision. Collaborative delivery: effectiveness in matrixed teams involving WWT account leads, vendor partners, and client personnel across multiple time zones. Documentation discipline: producing clear, accurate, and audience‑appropriate technical and project documentation without prompting. Adaptability: comfortable working across multiple simultaneous engagements at different lifecycle stages and shifting from deep technical work to client communication as needed. Continuous learning: proactively tracking changes in the end‑user computing vendor landscape (Microsoft, Omnissa, Citrix, Zscaler) and incorporating new capabilities into client recommendations. Education Bachelor’s degree in a technology, engineering, computer science, or related discipline, or equivalent demonstrated industry experience. Travel Client site travel may be required for key delivery milestones, executive workshops, or site cutover activities. Flexibility for occasional off‑hours work (evenings or weekends) is expected during migration events or production cutovers. This is a hybrid or remote role consistent with WWT delivery norms. Preferred Vertical Experience No specific vertical requirement. Experience supporting enterprise clients in financial services, healthcare, regulated industries, or other verticals where end‑user computing architecture is shaped by compliance, security, and scale constraints is valued. Salary Range A reasonable estimate of the current base pay range for this position is $180,000.00 to $220,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions. Benefits Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401(k) Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program #J-18808-Ljbffr World Wide Technology