Digital Delivery Manager

Position Summary A dynamic, strategic and resourceful digital first thinker. A leader and facilitator responsible for activities related to managing the technical delivery of multi-faced Digital Strategy, Emerging Technology, Application and Platform development initiatives. A cross-functional digital delivery leader, working with account-program leads and engineering team leads, you will be responsible for managing, enabling and empowering a cross functional team to deliver outstanding, profitable work for the clients, while striving for a positive environment and engaged team. An effective communicator, this role is responsible for managing across multiple teams, delivering value for our clients, and ensuring clear communication across delivery teams, vendors WWT service lines, account leadership, and the client. Job Responsibilities Cross-functional, Multi-Team Product(s) Delivery – Successful (on-time, on-budget) product or products delivery, across multiple, potentially cross-functional (Digital/Cloud/Security/Analytics), global product delivery teams is the number one priority for Digital Delivery Management. Ensure product delivery milestones are visible, established, tracked and met, and that overall delivery progress is forecasted and communicated to the customer and internal stakeholders. Deviations in scope or timeline are appropriately communicated, escalated, and solutioned as appropriate. Contract Management – Ensure all contract outcomes related to delivery are met within the timelines specified in the Statement of Work. Delivery Liaison – Act as primary internal leadership for delivery aspects of program objectives, in support of Digital Program Director. Coordinate delivery with vendors, third parties, and client teams as needed in conjunction with Digital Architect. Define/Ensure Product Success – Act as primary leadership for delivery-related activities and roles. Ensure multiple teams are providing meaningful metrics and tracking towards individual team delivery expectations. Provide consolidated delivery overview across program and ensure that all teams are being held accountable to these goals. Risk Management – Ensure product risks are identified, tracked, and communicated with the customer regularly, in a consistent and meaningful way across multiple delivery teams. Ensure team, product and program level suitable risk mitigation strategies are in place. Escalate issues and risks to Program Leadership as appropriate if there are indications that targets will not be reached and establish plans and team commitment to mitigate those risks. Team Liaison – Serve as a liaison between leadership of individual delivery teams to ensure cross-team risks are mitigated. Global Delivery – Proven leadership with complex, global delivery including near and offshore teaming; experience and drive to lead best practice global delivery and governance standards development and implementation. Delivery Maturity – Project management expertise that can adapt across different software delivery models including platform integration, AI solutions, and no and low code methodology; experience and drive to lead delivery and governance standards development and implementation. Work Experience Minimum of 5 years of Technology Consulting experience Minimum of 7 years of relevant industry experience Minimum of 5 years of leadership experience in transformational programmatic software development, cloud enablement, data custom or integration solutions Demonstrated ability helping teams achieve delivery outcomes and quantifiably improve delivery metrics Understanding and appreciation of Agile values, principles, and practices Experience in external senior level customer relationship management Understanding of project management best practices Banking or financial services domain experience is preferred but not required. Education Bachelors, Masters, or MBA degree preferably Specialized Knowledge, Skills, and Abilities Demonstrated experience managing, reviewing and analyzing project scopes, budgets & resources to include change and resource requests. Proven experience working with and managing multidisciplinary teams both internally and externally as required from strategy, research, UI, UX, Tech, Product, etc. Exhibits superior communication skills, both oral and written; is clear, concise, sincere and persuasive. Is also a good listener and shows an interest in what others have to say. Advanced problem-solving skills; ability to identify and remove roadblocks. Demonstrated experience managing cross-functional teams and driving team engagement. Ability to enable direct and healthy communications across all team members. Confident in both client engagement and operational / delivery management. Strong scope management and ability to set programs up for success. Excellent documentation skills. Excellent time management skills. Takes ownership and responsibility for work, is proactive. Demonstrates initiative and creativity in all work efforts. Pursues objectives beyond what is required or expected. Able to mobilize and empower others. Ability to plan and manage at both strategic and tactical levels to consistently meet/exceed planned objectives. Extensive experience in digital climates both creative and technical and the ability to measure success of such efforts. Demonstrated ability to work alongside a small internal staff and external partners where necessary. Effective facilitation and public speaking skills and presence. Agile/ Scrum experience working within an agency or design/tech consultancy. Demonstrated ability to mentor Peer, and Project Management Team members. Salary A reasonable estimate of the current base pay range for this position is $130,000 to $165,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. Benefits Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program #J-18808-Ljbffr