Journey · Product / Delivery Associate Project Manager St. Charles, MO $55K-$68K View role →

An early‑career role at the heart of how Journey gets built, tested, documented, and supported — turning program needs into software that ships. Padmission builds software for the people working to end homelessness. The programs that move families out of shelters and into stable homes are enormously complex behind the scenes — and far too much of that work still runs on spreadsheets and paper. Journey is the platform that solves this: it gives caseworkers and program staff the tools to manage housing assistance end to end, so they spend less time fighting their software and more time helping the families in front of them. You’ll turn program needs into requirements developers can build against, keep the work moving across the team, verify it before it ships, keep the docs honest, and be the first friendly voice users hear. We’re an AI‑forward team — we use Claude and other AI tools throughout the day, integrated into ClickUp — so you’ll be comfortable working alongside AI. If you’re hungry to learn and care about the details, we’ll teach you the rest, including the housing domain that makes this work matter. The features you help ship don’t just close tickets — they help a real person get the keys to a real home. What you’ll do Define requirements. Work with subject‑matter experts to capture business needs and translate them into clear, build‑ready requirements and acceptance criteria — managed in ClickUp, using AI tools like Claude to draft and refine. Keep the work moving. Own the day‑to‑day flow of work across the team — track tasks and timelines in ClickUp, unblock developers fast, and make sure nothing stalls or slips through the cracks. Keep the docs current. Write and maintain user‑facing documentation and the product changelog so customers always know what changed and how to use it. Be first‑line support. Field customer questions about how to use Journey, resolve what you can, and escalate the rest to engineering with the context they need. What we’re looking for This is an entry‑level role — we’re hiring for aptitude and attitude, not a long résumé. What matters most Strong written communication — explain a technical thing to a non‑technical user, and a business need to a developer. Organized and dependable — you can juggle several threads on a small team, keep timelines honest, and make sure things actually get done. Comfortable using AI tools daily — you’ve used something like ChatGPT or Claude and are eager to get better at working alongside AI, not anxious about it. Sharp eye for detail navigating web apps — the "wait, does this actually work?" instinct. Genuine curiosity and willingness to learn a complex domain from the ground up. A bachelor's degree or equivalent practical experience (any field). Nice to have Any exposure to project coordination, QA, customer support, technical writing, or software requirements. Familiarity with ClickUp, or agile/Scrum tools like Jira or Linear. Experience using AI assistants for writing, research, or structured work. Internship or project experience at a software or SaaS company. No housing experience? You do not need prior knowledge of housing programs, HUD, or homeless services — almost nobody starts a career with it. We’ll teach you the domain (CoC, PHA, HQS/NSPIRE, and the rest), and it’s part of what makes this work meaningful. Why Padmission Small team, real ownership — your work ships and customers feel it. A mission that matters — the software directly supports housing programs and the people they serve. A real growth path with mentorship along the way (see below). Direct line to founders and engineering — no bureaucracy to wade through. Your growth path Now Associate Project Manager You are here Next Project Manager Then Product Owner Ready to apply? Padmission is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Padmission