Business Systems Analyst - SmartSheet

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic‑assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world. Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee. We are seeking a Business Systems Analyst on a contract basis to support our Customer's business needs. This role is on‑site in Sunnyvale, CA. Responsibilities Provide best practice advisory services to functional and technical teams throughout solution implementation and ongoing sustainment. Build and maintain strong relationships with customers, stakeholders, and cross‑functional teams to ensure successful solution delivery. Support solution design activities and review business process and system‑level changes as part of continual service improvement initiatives. Facilitate meetings with process owners and stakeholders to gather and analyze business requirements. Develop supporting materials, including sample dashboards, user journey maps, and process documentation. Translate business requirements into user stories and functional specifications for development teams. Collaborate with development teams to refine and validate documented requirements. Develop procedures, manuals, training materials, and system documentation. Partner with onsite and offshore developers to provide business process insight and functional design support. Support production operations and maintain the stability of implemented solutions. Monitor system performance and address operational issues in a timely manner. Manage and prioritize ITSM tickets and communicate ticket status and resolution timelines to stakeholders. Collaborate with IT teams to identify root causes of recurring issues and implement preventive measures. #J-18808-Ljbffr The Mom Project