Trailer Service Technician - Techworks - Elkhart, Indiana

Job Description

Job Description

SERVICE TECHNICIAN IN ELKHART, INDIANA AT TECHWORKS TRAILERS INC.

Techworks Trailers began in Elkhart 1989. The location at 2500 S. Nappanee Street in Elkhart, Indiana was constructed and opened in 2004. Here at Techworks, we’re eager to help our customers. We are committed to the customer and will work to make sure what they need is what they get. We provide sales, service, and on-going support. We are a small team who stands by the products we sell and service!  We are a family oriented team. We work hard together to accomplish what our customers need from us. We have our individual roles and we pitch in wherever else we are needed! If that describes your approach, you might be right for our team!

Here’s a look at some of the great benefits we provide for our team:

• Medical, dental and vision insurance; a co-pay plan and two high deductible plans. You can choose a plan that is right for you and is it partially funded by Reliable Trailer Solutions
• Employee Assistance Program; free, confidential help when you need it
• 401(k) Plan with a company match
• Paid Time Off starts accruing day one
• Short and long term disability insurances paid for by Reliable Trailer Solutions
• Life insurance paid for by Reliable Trailer Solutions
• Paid holidays for time to relax and recharge
• Paid bereavement so you can grieve and take care of things when someone close to you passes

Service Technician Job Summary: Perform routine maintenance and repairs on trailer, diagnosing and fixing issues related to brakes, tires, steering, suspension, and other trailer systems.

Essential Functions

• Troubleshoot and diagnose needed repairs based customer concerns.   Provide estimates for repairs to customers.  With approval, complete repairs.
• Perform routine maintenance checks and preventative maintenance on brakes, tires, steering, suspension, and other mechanical and electrical systems.
• Install accessories and make upgrades or modifications on new and used trailers.
• Ensure trailers meet safety standards and manufacturer specifications.   Pointing out concerns to customers, recommending needed repairs.
• Address customer concerns, provide service updates, and work with customer to resolve concerns.
• Accurately complete work orders, test trailers – pulling behind a vehicle when necessary – for accuracy of the completed repair document repairs and maintain records of service performed.  
• Follow all safety procedures and regulations, including OSHA, EPA, and DOT requirements while performing work.
• Unload freight trucks for trailer and parts deliveries.
• Assemble, test, and wash trailers as they arrive.
• Assist other service technicians as needed.
• Assist in other areas and perform other duties, as needed.  (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)

  Working Conditions

• Ability to work flexible schedules including weekends and overtime, as needed.
• Ability to work in all weather conditions on retail trailer lots.
• Ability to regularly bend, stoop, twist, and lift while completing repairs and connecting trailers to vehicles.
• Must wear personal protective equipment where require.

  Qualifications and Requirements

• High school diploma, GED or equivalent demonstrated skills and experience required.
• Equipment repair experience.   Experience in trailer maintenance and repair preferred.
• Strong mechanical aptitude, ability to troubleshoot and diagnose problems, proficiency with basic welding, cutting torches and electric hand tools is required.
• Must have valid driver’s license and good driving record in order to drive company owned vehicles for testing of trailer for thoroughness and completeness of the trailer repair.
• Ability to work independently and in small teams, good communication skills (both written and verbal), and attention to detail are essential.
• Highly motivated.

Techworks Trailers Inc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Techworks Trailers Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.