Sr. Process Architect

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & Veatch Corporation

Req Id : 116564

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Why Black & Veatch?

At Black & Veatch, you’ll be part of work that matters—designing, creating, and building the infrastructure communities rely on every day, from concept through execution.

We care about how the work gets done as much as what we build. Safety is built into every decision, and people look out for each other—speaking up, collaborating, and doing the right thing because it affects real lives.

You’ll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world—gaining hands-on experience across projects, technologies, and disciplines.

Ownership shows up in how we work. We take responsibility for outcomes, follow through on commitments, and take pride in what we deliver. As a 100% employee-owned company, employees share in the long-term success we build together.

With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.

The Opportunity

The Senior Process Architect is an individual contributor role within Digital & IT that reports into the Director of Process Architecture and is responsible for documenting, analyzing, and improving end-to-end processes that support enterprise transformation, operational efficiency, and scalable service delivery.

This role partners with IT and business stakeholders to create process models, governance artifacts, requirements, reporting standards, and improvement recommendations across enterprise platforms and service delivery processes.

Key Responsibilities

Process Architecture & Design

• Develop and maintain end-to-end process maps, workflows, SOPs, governance artifacts, and supporting documentation.
• Document current-state processes and design future-state workflows that improve consistency, compliance, operational readiness, and scalability.
• Apply process architecture methods such as BPMN-style modeling, SIPOC, Lean, Six Sigma, ITIL, and continuous improvement practices.

Process Governance & Continuous Improvement

• Analyze process gaps, manual work, control risks, data quality issues, and opportunities for standardization or automation.
• Support process governance through documentation standards, ownership models, review cadences, and change control practices.
• Partner with process owners, service owners, project teams, and technology teams to implement and sustain process improvements.

Technology Enablement & Process Requirements

• Translate process needs into business requirements, functional considerations, integration points, and implementation-ready process specifications.
• Support enterprise platform initiatives involving HRIS, ITSM, workflow, reporting, SaaS integrations, and digital employee experience capabilities.
• Support testing, operational readiness, and post-implementation validation for new or revised processes.

Metrics, Reporting & Communication

• Partner with applicable product lead to create clear communications, job aids, process walkthroughs, and reference materials that support stakeholder understanding and adoption.
• Contribute to metrics, dashboards, reporting standards, and insights that support leadership decision-making.
• Facilitate workshops and process reviews to align stakeholders, clarify handoffs, and resolve ambiguity.

Management Responsibilities

Supervises work of others. Responsible for hiring, discipline, and pay administration of their subordinates.

Preferred Qualifications

• Hands-on experience documenting, analyzing, and improving business, IT, HR, service delivery, or operational processes.
• Experience supporting enterprise systems, SaaS platforms, HRIS, ITSM, workflow, reporting, or digital employee experience initiatives.
• Working knowledge of process modeling, governance frameworks, reporting tools, and Microsoft 365 collaboration tools.
• Strong communication skills, including the ability to create clear stakeholder materials, process documentation, and practical guidance.
• Strong analytical, facilitation, and stakeholder engagement skills across technical, operational, and leadership audiences.
• Ability to assess process-related data structures, identify required data elements, clarify ownership, and support consistent data definitions across workflows and systems.
• Ability to evaluate data integrity risks, including completeness, accuracy, duplication, handoff gaps, and downstream impacts on reporting or operational performance.
• Ability to translate process and operational data into meaningful analysis, reporting requirements, dashboards, KPIs, and leadership-ready insights.
• 8–10 years of experience in process architecture, business process management, business analysis, HRIS, IT service delivery, operations transformation, or related roles.
• Experience creating process maps, workflows, SOPs, business requirements, governance artifacts, and process improvement recommendations.
• Working knowledge of Lean, Six Sigma, ITIL, BPMN, SIPOC, or similar process improvement and service management practices.
• Lean Six Sigma Green Belt, ITIL, BPM, PMP, or related certification.
• Experience with Oracle, ServiceNow, ADP, ATS, PowerBI, or comparable enterprise platforms.
• Experience working with structured operational, process, HR, ITSM, or enterprise platform data to support analysis, reporting, process improvement, and decision-making.
• Experience defining or validating data fields, data sources, reporting logic, data quality expectations, and metric definitions across business or technology processes.
• Experience creating or supporting dashboards, scorecards, operational reports, KPI frameworks, or executive reporting using tools such as Power BI, Excel, ServiceNow reporting, or comparable platforms.
• Experience defining, analyzing, or reporting on Experience Level Agreements (XLAs) and related employee experience, service quality, adoption, or outcome-based metrics.
• Experience supporting HR, IT, employee experience, talent acquisition, service management, or operational transformation processes.

Minimum Qualifications

• Bachelor's degree in information Security/Computer Science/Electronics and Engineering/Information Technology preferred or any other degree. Or, equivalent 8+years’ experience or specialized training in lieu of degree.
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

Salary Plan

ITS: Information Technology Service

Job Grade

017

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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Notice to External Search Firms : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.