Senior QA/Test Architect - Consumer Lending, Collections & Auto Finance

About the job

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets

Our challenge: We are seeking an experienced LOB Quality Architect with deep domain expertise in home loans, loan servicing, default management, collections, and auto finance . The role will be responsible for defining quality strategies, developing risk-based test approaches, and ensuring comprehensive coverage of business processes, LOB data, and system integrations.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $105k - $110k/year & benefits (see below).

The Role

Responsibilities:

• Define and implement quality and test strategies across home-loan servicing, default management, collections, and auto-finance processes.
• Analyze end-to-end LOB processes to identify business, operational, data, integration, and compliance risks.
• Design risk-based test scenarios, test conditions, and coverage models aligned with business priorities.
• Ensure comprehensive testing across functional, integration, regression, system, end-to-end, and user acceptance testing.
• Validate key servicing processes, including payments, billing, delinquency, loss mitigation, default, collections, recovery, and customer communications.
• Define and validate LOB data requirements, data flows, transformation rules, reconciliation, and data-quality controls.
• Lead testing of integrations across lending platforms, payment systems, credit bureaus, collections applications, CRM systems, document services, reporting platforms, and external vendors.
• Review business requirements, process flows, solution designs, and technical specifications for completeness and testability.
• Establish quality gates, test-entry and exit criteria, defect-management processes, and release-readiness standards.
• Collaborate with business analysts, product owners, architects, developers, data teams, compliance stakeholders, and business users.
• Track test coverage, defect trends, quality risks, and release status.
• Provide technical direction and mentoring to QA engineers, test leads, and business testers.
• Identify opportunities for automation, continuous testing, and process improvement.

Requirements:

• Extensive experience in quality assurance, test architecture, or quality engineering within financial services.
• Strong process knowledge in home loans, loan servicing, default, collections, and/or auto finance .
• Proven experience in risk-based test design and enterprise-level test strategy development.
• Experience covering complex LOB data, interfaces, APIs, batch processes, file-based integrations, and downstream reporting.
• Strong understanding of requirements traceability, defect management, quality governance, and release management.
• Excellent analytical, communication, documentation, and stakeholder-management skills.

Preferred, but not required:

Exposure to cloud-based financial services platforms.

Knowledge of DevOps and Continuous Testing practices.

Experience with automation strategy and quality engineering transformation.

Familiarity with AI-driven testing and predictive quality analytics.

We offer:

A highly competitive compensation and benefits package.

A multinational organization with 58 offices in 22 countries and the possibility to work abroad.

10 days of paid annual leave (plus sick leave and national holidays).

Maternity & paternity leave plans.

A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).

Retirement savings plans.

A higher education certification policy.

Commuter benefits (varies by region).

Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.

Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.

Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.

A flat and approachable organization.

A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.