The Little Gym Program Manager Trainee in Gilbert AZ

Job Description

Job Description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development

The Little Gym challenges children to master physical, emotional, and life skills. Our approach supports the whole child and helps them grow...but they'll just see it as SERIOUS FUN! With more than 400 locations across the globe, The Little Gym is the world’s premier enrichment and physical development center for kids 4 months through 12 years. For over 40 years, The Little Gym has helped millions of kids experience the thrill of confidence, achievement, and skill development through a variety of gymnastics and dance programs using movement-based learning and imaginative play. Parent/Child, Pre-K and Grade School classes are all taught in a clean, fun, safe and nurturing environment, which encourages children to develop at their own pace. More engaging activities include camps, parent survival nights, birthday parties and special events.

Program Manager TraineeThe purpose of a Program Manager Trainee is to find out if you are a fit for the Program Manager position and we are a fit for you. Training includes learning about The Little Gym, becoming a proficient instructor, performing management duties, learning what needs to be done and proactively accomplishing tasks, completing duties as asked by the Gym Director and Owners, working as a team, building relationships with members, and having a positive attitude.

The Program Manager reports to the Gym Director and is responsible for the training and supervision of the staff in all teaching and day-to-day responsibilities.  His/her number one responsibility is to ensure that the instructional program is being delivered according to The Little Gym standards and that all instructors are teaching exceptional classes and providing top-rate customer service.  This requires the ability to manage daily operations, as well as a tremendous amount of planning for the future.  A Program Manager is expected to be a model to other instructors by teaching the best classes in the gym and delivering the best customer service.  To teach the best classes, a Program Manager must be physically fit, energetic, and enthusiastic.  S/he must relate well to children, parents, and team members.  Because s/he is responsible for training other team members, s/he must be able to accurately read people, develop creative training plans, and have superior communication skills.  S/he must be well-organized, have the ability to juggle several tasks and adapt well to change. The Program Manager must be able to assist in the promotion of The Little Gym and sell the program at every opportunity.  

Program Manager Desired Talents:
·       Talented, friendly and have a passion for working with kids teaching gymnastics and dance
·       Sociable – understands people
·       Positive, warm personality
·       Superior communication
·       Ability to build rapport and inspire others
·       Creative and resourceful
·       Proactive – self motivated
·       Goal oriented
·       Ability to multi-task
·       Detail oriented
·       Organized
·       Strong work ethic

Program Manager Responsibilities: 
Under the direction and supervision of the Gym Director, position responsibilities include:
·       Thorough understanding of The Little Gym philosophy and program. Communicate information accurately and professionally to Team and customers.
·       Maintain positive work environment and Team morale. 
·       Ensure the Team is trained to teach classes professionally and in accordance with The Little Gym philosophy and standards.
·       Protect the quality of The Little Gym curriculum through the proper use of lesson plans and training materials by the entire Team.
·       Assure all safety guidelines are met and maintained, creating a safe environment for the Team and customers.
·       Ensure the Team is trained to deliver exceptional customer service and front desk operations according to The Little Gym standards and recommendations.
·       Motivate and facilitate necessary Team training to achieve enrollment and other business goals, as established by the owner and Gym Director.
·       Oversee tasks and responsibilities of Instructors.
·       Continually seek professional training and growth opportunities for the Team, and especially for yourself.  
·       A Program Manager should always be studying, reviewing, or improving their skills to set the example for the rest of the Team.
·       50 – 65% of working hours will be spent teaching exceptional classes as scheduled by the Owner or Gym Director.  Variation in time is dependent on other tasks and responsibilities assigned.
·       Deliver superior customer service in the lobby and at front desk as scheduled by the Owner or Gym Director.
·       Facilitate and manage the training of all instructors. 
·       Conduct classroom evaluations. 
·       Assure all lesson plans (Classes, Camps, Birthday, PSN, etc) are properly prepared and specific, age-appropriate objectives are clearly communicated and understood by the Team.  
·       Attend Team meetings and training sessions.
·       Prepare weekly class announcements, ensuring that the Team is prepared to deliver appropriate benefit communication to parents during each and every class.
·       Plan/coordinate music play lists and theme décor, based on the direction from Lesson Plan.
·       Review all operational information presented by The Little Gym International and communicate appropriate information to the team.
·       Schedule and conduct weekly gym set-up.
·       Track and analyze trial class conversion and student retention; look for improvement opportunities.  
·       Ensure that student records are accurately entered into the system in a timely manner.
·       Assist in the daily phone calls and text messages. Make sure these are accomplished expeditiously.
·       Execute marketing and promotion efforts as determined by the Owners and Gym Director and offer your creative ideas.
·       Conduct regular maintenance checks and report any unsafe equipment or materials to Gym Director.  Take appropriate action to correct any problems.  
·       Oversee and participate in cleaning and the maintenance of the facility.
·       Complete and follow up on any accident reports as necessary and notify the Gym Director.
·       Effectively resolve any customer concerns. Assist Team with parental requests.
·       Work with Owners and Gym Director to plan and conduct Special Member Events.
·       Work with management team in the recruiting and hiring of new team members.
·       Perform opening and/or closing procedures as scheduled.
·       Perform other duties and special projects assigned by the Owners and Gym Director within given time and quality specifications. 
·       Assist Gym Director with projects and tasks.
·       Proactively look for and complete tasks and designate as needed.

*This list maybe updated from time to time.

How to Apply: If you are passionate about making a positive impact on children's lives and are ready to embark on a rewarding career journey with The Little Gym, please submit your resume and cover letter detailing your qualifications and relevant experience.

Join us in inspiring the next generation of confident, capable, and caring individuals at The Little Gym! We look forward to welcoming you to our Team.