Night Auditor - Full Time

Job Description Department: Front Office Reports to: Front Office Manager Status: Non-Exempt Position Summary The Night Auditor is a key member of the Front Office team, responsible for ensuring a smooth overnight operation and an exceptional guest experience. This role combines guest service responsibilities with accounting and reporting tasks, maintaining accuracy in daily transactions while providing courteous assistance to guests throughout the night. Responsibilities Provide warm, professional guest service to all guests and visitors. Greet guests upon arrival, process check-ins/check-outs, and handle reservations with efficiency and hospitality. Answer internal and external calls promptly, delivering helpful information and forwarding messages accurately. Perform nightly balancing and reconciliation of all hotel accounts, ensuring all transactions are accurately posted. Prepare and distribute daily reports, following established accounting procedures. Maintain lobby and front desk areas in a clean and organized manner. Secure guest information and handle room keys and lost-and-found items in compliance with hotel policies. Ensure guest satisfaction by anticipating needs, resolving concerns, and maintaining a calm, professional demeanor. Remain alert and responsive throughout the overnight shift (11:00 PM – 7:00 AM). Perform additional duties as assigned to support overall hotel operations. Knowledge, Skills & Abilities Ability to work independently and stay alert during overnight hours. Excellent verbal and written communication skills in English. Strong customer service and conflict resolution skills, maintaining composure under pressure. Detail-oriented with solid organizational and multitasking abilities. Basic accounting or cash-handling experience preferred. Proficiency with computers and property management systems. Professional appearance and demeanor. Reliability and punctuality are essential. Experience Previous customer service or front desk experience preferred; hospitality experience a plus. Physical Demands Ability to stand for extended periods during the shift. May involve moderate activity and limited physical exertion. Must be able to lift and up to fifty (50) pounds. Ability to work in a standard front office environment. Privacy Notice Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above. This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time. #J-18808-Ljbffr