Billing Manager

Billing ManagerThis role leads client billing operations across assigned accounts, ensuring invoices are accurate, timely, contractually compliant, and aligned with campaign activity, approved rates, and internal financial policies. The position manages and develops the billing team through coaching, workload planning, quality oversight, and cross-training, while establishing strong controls, consistent service standards, and scalable billing processes. It reviews billing support, reconciles account activity, monitors invoicing against budgets and scopes of work, and resolves discrepancies with clients and internal partners to protect revenue, financial integrity, and client satisfaction. The job also prepares billing and financial status reporting, supports client onboarding and transitions, and maintains documentation and controls needed for audits, compliance, and effective month-end and year-end close.What You'll DoOversee client billing operations — Direct the day-to-day billing process for assigned accounts, ensuring invoices are prepared accurately, issued on schedule, and aligned to client agreements, campaign activity, approved rate structures, and internal financial policies. Partner with Controllers and finance leadership to maintain billing parameters, fee structures, and job-costing requirements that support accurate client invoicing and revenue recognition.Lead and develop the billing team — Provide leadership, coaching, performance management, workload planning, training, quality oversight, and professional development for billing team members. Establish clear expectations, promote accountability, support employee growth, and ensure consistent execution of billing processes and service standards. Foster cross-functional knowledge sharing, workforce flexibility, and operational continuity through cross-training and capability development.Validate billing support and charge accuracy — Review billing back-up, vendor charges, media costs, production expenses, internal allocations, and related documentation to confirm all billable items are complete, properly coded, contractually compliant, and supported before invoicing clients. Ensure specific client billing requirements and contractual obligations are administered accurately and consistently.Resolve billing discrepancies with clients and internal teams — Investigate and address invoice questions, disputed charges, missing documentation, work-in-process variances, reconciliation issues, and billing exceptions by coordinating with account management, media, finance, and client contacts to reach timely resolution and maintain positive client relationships.Manage account reconciliations and billing close — Perform regular reconciliations of billing records, client budgets, payments, compensation grids, open balances, and billing activity to support accurate month-end and year-end close processes, reduce revenue leakage, and maintain financial integrity across assigned accounts and business units.Monitor billing status against client budgets and scopes — Track invoiced amounts, unbilled activity, retained fees, project spend, and billing milestones against approved budgets, contracts, and scopes of work, escalating risks and variances that could affect revenue recognition, profitability, client satisfaction, or financial performance.Prepare billing and financial status reports — Produce timely reports on billing activity, aged receivables, unapplied cash, client account status, and other financial metrics needed by leadership, account teams, and regulatory or organizational stakeholders.Implement billing controls and process improvements — Develop, document, maintain, and continuously improve billing procedures, internal controls, workflow standards, and process documentation to strengthen compliance, improve accuracy, support scalability, and increase operational efficiency. Serve as a subject matter expert on billing-related systems, applications, and processes, providing guidance on best practices and system utilization.Lead client onboarding and billing transitions — Partner with finance leadership, account teams, and operational stakeholders to support the financial onboarding of new clients and the transition of departing clients. Ensure billing structures, rate setups, job configurations, invoicing requirements, and financial processes are established accurately and executed smoothly throughout the transition period.Support billing compliance and audit activities — Assist with internal and external audit requirements related to billing, revenue, client contracts, sales tax matters, reconciliations, and financial documentation. Ensure adequate records, controls, and supporting documentation are maintained to satisfy compliance and audit requirements.Manage team performance and operational effectiveness — Monitor team capacity, workloads, productivity, service levels, and quality standards to ensure billing activities are completed accurately and on schedule. Identify resource needs, support workforce planning, and implement process improvements that enhance team effectiveness and business performance.Role-Based SkillsClient Billing AdministrationBilling Dispute ResolutionMonth-End Closing & ReconciliationInternal Control SystemsGeneral Ledger CodingBudget Variance AnalysisRevenue RecognitionProcess Improvement & OptimizationClient Account ReconciliationBilling Review & ValidationBilling & Receivables ReportingContract Compliance & Billing Administration:Coaching & Employee DevelopmentBilling Team LeadershipCore SkillsPrecision & AccuracyFinancial AcumenAnalytical ThinkingFunctional & Technical KnowledgeRelationship ManagementClient FocusContinuous LearningTechnology ReadinessLeadership SkillsTeamwork & CollaborationDelegation & AccountabilityPerformance & Results ManagementBuilding AlignmentQualificationsRelevant Degree — Bachelor's degree in accounting, finance, business administration, or a closely related field, or equivalent experience demonstrating the ability to interpret client agreements, billing documentation, reconciliations, and financial controls in a client service environment.Agency Complexity — Demonstrated experience managing billing in an advertising, media, marketing services, or other project-based environment where invoices must be validated against scopes of work, vendor and media charges, production costs, and client budgets.Billing Leadership — Typically requires 5 or more years of progressive experience in client billing, accounts receivable, revenue accounting, or related financial operations, including responsibility for invoice review, discrepancy resolution, account reconciliations, billing and receivables reporting, month-end close support, and leadership of billing or accounting personnel across multiple accounts, clients, or business units.Systems Training — Documented proficiency or formal training in enterprise billing, ERP, or financial reporting systems such as NetSuite, MediaOcean, SAP, Oracle, or equivalent is preferred because the role depends on accurate invoice processing, reconciliations, receivables tracking, and reporting.What You'll Find at MorochWe're committed to creating an environment where people can do great work and build meaningful careers. Eligible employees have access to a comprehensive benefits program including:Medical, dental, and vision coverage401(k) with company matchGenerous PTO, paid holidays, and give back time for volunteeringHybrid workMental health and wellbeing resourcesFitness reimbursementPaid parental and child-bonding leaveAbout MorochAt Moroch, we believe that local changes everything. We unearth specificity from local culture to create impact at scale for regional, national and multi-location brands. We anchor every decision in business insights, unleashing our teams to develop relentlessly fresh creative and intentional media strategies that change behaviors. Every solution we create closes the proximity gap, helping brands get closer to consumers and communities. Moroch is a proudly independent agency dedicated to helping franchisees and local marketers drive business results. Visit moroch.com to learn more about our clients and current work.Equal Opportunity StatementThis job description reflects the general details considered necessary to describe the principal functions of the job. It shall not be construed as a detailed description of all work requirements, nor is it intended to be an exhaustive list of responsibilities and duties necessary to perform the job. Moroch is an Equal Opportunity Employer.Travel RequirementsTravel may be required for this position, up to approximately 10% of the time.