Service Coordinator

Job Description

Job Description

We are seeking a highly organized and customer-focused Service Coordinator to join our team. In this role, you will serve as the primary point of contact for customers, coordinate service requests, support technicians, and ensure accurate documentation throughout the service process. This is a direct hire opportunity offering competitive pay, excellent benefits, and long-term career growth.

Responsibilities

• Serve as the first point of contact for inbound customer calls and emails.
• Respond to customer inquiries in a timely, professional, and accurate manner, escalating issues when necessary.
• Provide customers with updates regarding service status, scheduling changes, delays, and completed work.
• Coordinate and schedule service calls and technician appointments.
• Assist with preparing customer quotes and following up on outstanding proposals.
• Maintain accurate customer records and service documentation within internal systems.
• Enter and update work orders, customer information, service notes, and job details.
• Ensure all documentation is complete and accurate to support billing and service history.
• Provide administrative support for service operations, including billing and related processes
• Work collaboratively with customers, technicians, and internal departments to ensure exceptional service.

Qualifications

• Minimum of two years of experience in customer service, administrative support, or a service-related environment preferred
• Excellent verbal and written communication skills with the ability to interact professionally with customers, technicians, and internal teams.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Proficient computer skills, including experience with Microsoft Office applications.
• Experience working with an ERP system is a plus.

Schedule

Choose from one of the following full-time schedules:

Monday–Friday, 6:30 AM – 3:00 PM

Monday–Friday, 8:00 AM – 4:30 PM

Compensation

Up to $60,000 annually, based on experience

Benefits

• Companywide Incentive Compensation Plan
• Company Holidays
• 401K
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term/Short Term Disability Insurance

Company Description

We are here to help

We represent only the most reputable corporations and with our vast network of clients, we are able to find the best jobs at the most competitive salaries. We provide all candidates with access to the widest possible range of companies.

Direct Hire Placement 75% of our placements
Temporary to Hire Placement 28% of our placements
Temporary Placement 2% of our placements

We are here to help you find that permanent job that you are seeking.

Lynda St. Andre 22 years of service
Rachel St. Andre 6 years of service
Gorette Tibbetts 16 years of service

Company Description

We are here to help\r\n\r\nWe represent only the most reputable corporations and with our vast network of clients, we are able to find the best jobs at the most competitive salaries. We provide all candidates with access to the widest possible range of companies.\r\n\r\nDirect Hire Placement 75% of our placements\r\nTemporary to Hire Placement 28% of our placements \r\nTemporary Placement 2% of our placements\r\n\r\nWe are here to help you find that permanent job that you are seeking. \r\n\r\nLynda St. Andre 22 years of service\r\nRachel St. Andre 6 years of service\r\nGorette Tibbetts 16 years of service