Peer Navigator/Front Desk (School Health): Lived Experience!

Peer Navigator

SPANISH SPEAKING A PLUS!!

Must have "LIVED EXPERIENCE" with the population!

POSITION SUMMARY: The Peer Navigator will provide concrete services geared toward assisting children and/or their guardians. The Peer Navigator will provide peer support to engage the individual on a continuum of care to help the individual achieve and maintain motivation for continuing their care while maintaining recovery from substance abuse and mental illness.

Schedule, maintain and manage all appointments for Providers.

Re-schedule all "No Show" appointments daily.

Cancel and reschedule all appointments when a Provider calls out.

All patient demographic and structured data should be updated as required daily.

Keep track of all patients waiting to be seen.

Check client insurance status daily and update insurance status in ECW.

Scan/ make a copy of the patient's insurance card/ ID into their ECW chart.

Answer all incoming calls and route them appropriately.

Manages and controls confidential documents including personnel, in/outgoing correspondences, and institutional and historical documents.

Collect co-payments, and prepare deposits for finance.

Scan all labs, and all patient documents into the patient ECW account daily.

Coordinate and order supplies necessary for department operation.

Email all residential counselors before 3 pm, and call residences/clients two days before scheduled appointments.

General office duties, including but not limited to filing incoming correspondence, dissemination of information to appropriate parties, and maintaining files that contain patient applications by office procedures.

Ensure confidentiality of records is maintained as per regulations.

Serve as a liaison between Wellness Services, and school personnel

Maintain good working relationships with all staff, clients, and visitors.

Additional duties as assigned by the Program Director.

Attends all meetings and annual in-services as required or mandated.

REQUIREMENTS

JOB COMPETENCY:

HS Diploma or equivalent

Minimum two years of related work experience

OMH Peer Certification or Family Peer Specialist Certification preferred

Knowledge of behavioral health services

Strong organizational, communication, and interpersonal skills.

Computer Skills Using computers and computer systems to set up functions, enter data, or process information.

Documenting/Recording Information Entering, transcribing recording, storing, and maintaining information in written or electronic form

Ability to speak, read and write the English language

Bilingual English/Spanish preferred

JOB SETTING:

Must possess sight, hearing, and digital senses or use a prosthesis that will enable the essential functions of the job to be completed.

NOTE: This description reflects management's assignment of the essential functions. It does not restrict the tasks that may be assigned. Tasks are subject to change at any time due to any reasonable but necessary conditions.