Patient Representative

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. We have an opening in Saginaw, Michigan. This is a paid per fitting position. ESSENTIAL DUTIES Act as a contractor ASSURE Patient Specialist to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra. Provide instruction and instill confidence in Assure patients with demonstrated patient care skills. Contact prescribers, caregivers and patients to schedule services. Accept assignments that could include daytime, evening, and weekend hours. Travel to hospitals, patients' homes and other healthcare facilities to provide fitting services. Measure the patient to determine the correct garment size. Review and transmit essential paperwork with the patient to receive the Assure garment and services. Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings. Maintain a flexible work schedule and accept competitive pay. Adhere to the Pledge of Confidentiality: Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need‑to‑know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. Integrity: Commitment, accountability, and dedication to the highest ethical standards. Collaboration/Teamwork: Inclusion of Team Members regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution. Innovation: Generation of new ideas from original thinking. Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. Highly organized, service and detail oriented. Passionate about the heart‑failure space and a strong desire to make a difference. Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. Interest and desire for lifelong learning to continuously improve over time. REQUIREMENTS 1 year in a paid patient care experience (not as a family caregiver). Clinical or engineering background (including nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians). Disclosure of personal NPI number (if applicable). Completion of background check; Florida and Ohio must complete a level 2 screening paid for by Kestra. Willingness to pay an annual DME fee which is deducted from the completed work order. Ability to pay for vendor credentialing upfront during a 90‑day probationary period. Experience in patient and/or clinician education. Valid driver’s license in state of residence with a good driving record. Consistent field work in and around Brownsville TX; disclosures required for any potential relationships and referral sources. Must achieve credentialing for hospital system entry, including: Documentation of vaccination and immunization status. Pass background check. Pass drug screening testing. Review and agree to hospital policies and procedures. Completion of online courses (HIPAA, Bloodborne Pathogens and Electrical/Fire Safety). PREFERRED Knowledge of MS Office, Excel, PowerPoint, MS Teams. Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM. WORK ENVIRONMENT Variable conditions during travel. Minimal noise volume typical to an office or hospital environment. Possible environmental exposure to infectious disease (hospital and clinic settings). Extended hours when needed. Drug‑free environment. PHYSICAL DEMANDS Ability to travel by car. Frequent repetitive motions including wrists, hands and/or fingers (keyboard and mouse usage). Frequent stationary position, often standing or sitting for prolonged periods of time. Frequent computer use. Frequent phone and other business machine use. Occasional bending and stooping. Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle. TRAVEL Frequent travel by car in agreed upon geography. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Kestra Medical Technologies, Inc does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #J-18808-Ljbffr