Payment Operations Specialist I

Job Description

Job Description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work®
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Payment Operations Specialist I , you’ll support the day-to-day processing of payment transactions that keep member accounts accurate and payments moving smoothly. This entry-level role is a great opportunity to build foundational knowledge of ACH, check clearing, electronic payments, and payment operations while developing your skills in a detail-focused, team-oriented environment.

What You'll Do

• Process routine payment transactions, including ACH, check clearing, and basic electronic payments.
• Perform daily balancing and reconciliation to ensure transaction accuracy.
• Review payment documentation for completeness and accuracy.
• Complete routine transaction processing, data entry, and operational tasks.
• Manage assigned queues and support daily department workflows.
• Identify and escalate exceptions, discrepancies, or unusual activity to the appropriate team members.
• Follow applicable payment rules, regulatory requirements, security standards, and internal controls.
• Build knowledge of payment systems, procedures, and industry requirements while contributing to a reliable member experience.

What We're Looking For

• Bachelor’s degree in Business Administration, Finance, Management, Communications, or a  High school diploma or equivalent.
• 0–2 years of financial institution, payment processing, banking, or operations experience preferred.
• Basic understanding of payment processing concepts; knowledge of ACH or NACHA rules is a plus.
• Strong attention to detail and accuracy.
• Basic computer skills and ability to learn new systems and technology.
• Ability to follow established procedures, manage assigned workload, and meet deadlines.
• Strong communication and teamwork skills.
• Dependable, curious, and eager to learn in a fast-paced operational environment.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $20.00 - $21.00 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.

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