Collections Specialist

Role Description

As a Collections Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. This position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.

Duties/Responsibilities

• Collect information and verify account-specific billing, insurance, and coding.
• Update and document customer accounts designated in the work campaign.
• Verify the accuracy of existing account standing and progress accounts accordingly.
• Resolve client-billing problems, rescue accounts receivable delinquency, and apply good customer service in a timely manner.
• Identify issues attributing to account delinquency and forward issues to appropriate department.
• Obtain primary financial data for accounting records.
• Check the accuracy of business transactions.
• Perform data entry and administrative duties.
• Work in conjunction with outside collection agencies.
• Conduct outbound calls to reconcile account issues and outstanding account balances.
• Ensure compliance through strict adherence to federal and state laws, as well as company policy.
• Payment processing and post follow-up.

Qualifications

• Able to read, write, speak, and understand the English language.
• Able to work in a fast-paced environment.
• Basic computer knowledge skills required.
• Basic math and analytical skills.
• Proficient in Microsoft Word, Excel, and Outlook required.
• Good organization/Attention to detail.
• Able to work at a moderate speed.
• Reliable.
• Problem solver.
• Able to work various shifts and days.
• Adaptability to an ever-changing environment.

Requirements

• High School diploma or equivalent required.
• Two (2) or more years of corporate collections work experience, including interaction with a large customer base.
• Knowledge of pharmacy operations systems preferred.

Physical Demands

• May sit or stand seven (7) to ten (10) hours per day.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk.
• May be necessary to work extended hours as needed.
• May lift and/or move up to 30 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Benefits

• Medical, Dental, and Vision insurance.
• 401 (k) (available for Part Time & Full Time EEs).
• Company Paid Life insurance.
• Short-term and Long-term disability insurance.
• Tuition reimbursement.
• Personal Time Off (PTO).
• Competitive pay with annual performance reviews and merit-based raises.
• Career growth potential.
• Annual on-site voluntary Flu Vaccines.
• Employee referral bonus program.