Area Service Leader - Retail Products

As an Area Service Leader, you will be the driving force behind a high-performing field service team that keeps our customers’ operations running smoothly and efficiently. You will combine strategic thinking with hands‑on leadership, helping your region grow profitably while delivering an exceptional service experience every day. This role is ideal for a leader who thrives on developing people, improving processes, and turning data into action. You will have responsibility to ensure that safety, quality, and customer satisfaction are never compromised. What You’ll Do Lead, coach, and inspire a team of Field Service Technicians, creating a culture of accountability, collaboration, and continuous improvement. Own the performance of your region, including revenue, productivity, first‑time fix rate, call‑backs, and customer satisfaction. Translate company strategy into clear regional priorities, action plans, and measurable outcomes. Use financial and operational data to identify trends, address gaps, and make informed business decisions. Champion a strong safety culture, ensuring that all work is performed in compliance with company, customer, and regulatory standards. Partner with internal teams (scheduling, sales, back office, and others) to optimize scheduling, resource utilization, and customer communication. Build strong relationships with key customers, serving as a trusted advisor and escalation point when complex service situations arise. Drive process improvements and embrace new tools and technologies that enhance efficiency and the customer experience. #J-18808-Ljbffr Mettler Toledo AG