Senior IS Technician

Our client, a Retail Pharmacy company, is looking for a Senior IS Technician for their Denver, CO location.


Responsibilities:

• Delivers technical support to field employees, assisting with resolving issues related to point of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
• Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
• Integrates new technology equipment into stores as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
• Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
• Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
• Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
• Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
• Working with a permanent Client FTS employee, ensures IT parts, supplies, and equipment are installed and RMAd properly
• Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.

• 2-5 years work experience in IT role (Retail IT equip and printer support/repair a plus)
• Working knowledge of problem solving and decision-making skills
• Proficient in MS office, Outlook, Excel, etc.
• High School Diploma
• Certified Information Technology Professional (CITP) preferred (nice to have)

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities