Patient Access Rep - Evening Shift

Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country’s premier academic medical systems.

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you: 

• Full-time, evening shift: 3pm-11:30pm. 5 days per week, working every other weekend. You will get additional shift differential for evening and weekends!

• Free parking onsite!

• Starbucks onsite!

• Retirement Savings Plan with employer match!

• Room for growth!

• Outstanding team in a diverse work environment!

• Generous Paid Time off & Paid holidays!

• Health and wellness programs and MORE!

As a Patient Access Representative, you’ll:

• Be responsible for satisfying the patient, staff or caller and maintaining the image and integrity of HCMC.

• Provide patients with information on physicians, directions to locations, required pre-testing, educational materials, and any other items prior to service.

• Gather necessary data, enter appropriate data into computer-Epic, ensuring all necessary paperwork is completed and appropriately signed by patient in order to register and admit patient for inpatient or outpatient services.

What you’ll bring:

• 2+ years of experience in medical office, hospital, medical call center or similar customer service environment

  • EPIC experience highly preferred

  • Knowledge of health insurance concepts preferred

• High school diploma or GED

• Passion for helping others

• Ability to think quickly and problem solve

• Ability to talk and type simultaneously, with excellent verbal and written communication skills.

• Must type at least 35 wpm.

Salary Range: Minimum 17.37/hour - Maximum 28.68/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.