Bilingual Medical Receptionist - Spanish Required

Tru Medical Front Desk Receptionist

You are the first face and first voice our patients meet, and for many of them you are the first person in a medical office to greet them in their own language. How you listen in the first 30 seconds sets up the whole visit.

Tru Medical is an award-winning adult primary care practice serving East Williamsburg and Clinton Hill in Brooklyn. We are a NYS-accredited Patient-Centered Medical Home, a multi-year insurance quality award winner, and our patients rate us 4.87 stars. Our providers offer primary care, women's health, chronic care for diabetes and hypertension, ultrasound, walk-in visits and telemedicine. Our mission is Quality Affordable Care for All.

This isn't for you if: You want to do only what is in your job description and nothing else. You take it personally when a patient is upset, or you need to win the argument. You would rather guess than ask a question, or hide a mistake than flag it. Downtime means phone time. You are looking for a short stop. We are building a team that stays.

What you will do:

• Greet every patient by name, check them in and check them out
• Schedule appointments and help patients with referrals
• Answer calls routed from our call center; repeat back what the patient needs before you act
• Verify insurance, scan and fax documents, keep the chart accurate
• Stay calm and helpful when a patient is frustrated, and bring in a teammate or manager when it will get a better result
• Between patients, ask the team what you can take off their plate

This is a front desk role. There are no clinical duties.

What you need:

• Fluent Spanish and English (preferred)
• 1+ year at a front desk, ideally in a medical office
• eClinicalWorks experience is a plus, and we train
• High school diploma or equivalent

What you get:

• Paid time off, paid sick time and paid holidays
• 401(k)
• Paid training on eClinicalWorks
• A real path: Receptionist to Lead Receptionist to Patient Access or office management
• A team that answers when you ask for help

Compensation: $21.00 - $24.00 per hour