Patient Access Customer Service Representative Monday-Friday 6:30am-3:00pm

Patient Access Representative – Ascension Seton Northwest Hospital Shift: Full Time, Monday–Friday 6:30am–3:00pm What You’ll Do Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently. Answer phones and gather accurate patient information quickly in a fast‑paced environment. Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion. Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed. Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays, and provide cost estimates when applicable. Collaborate with nurses, physicians, and care teams to ensure smooth patient flow. What We’re Looking For Exceptional customer service experience, communication, and interpersonal skills. Strong composure and professionalism in a fast‑paced environment. Ability to multitask and prioritize quickly with high attention to detail. Comfortable with shifting priorities based on patient needs. Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required). High School Diploma or GED. Ability to pass a background check, drug test, and meet vaccination requirements. What You’ll Gain Experience in healthcare administration & patient access. Exposure to revenue cycle, insurance processes, and hospital operations. Opportunity for growth within R1. A team environment focused on innovation, collaboration, and patient experience. Meaningful work supporting patients during urgent and emotional moments. Base pay range: $16.12 – $23.21 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training. Equal Employment Opportunity Statement R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact the Company for assistance. #J-18808-Ljbffr R1 RCM Holdco Inc.