Lease Maturity Representative

Lease End Specialist

Location: Irving, TX

Position Type: Contract-to-Hire

Contract Duration: 6 Months

Overview

We are seeking professional, customer-focused individuals to join our Lease Maturity Center (LMC) team as a Lease End Specialist . This role is ideal for candidates who enjoy helping customers, solving problems, and building relationships in a fast-paced, professional environment.

As a Lease End Specialist, you will serve as a key point of contact for customers approaching the end of their vehicle lease, helping them understand their options and ensuring a seamless lease-end experience.

Key Responsibilities

• Handle inbound and outbound customer calls
• Educate customers on lease-end options and available solutions
• Verify customer intentions regarding lease returns, purchases, or extensions
• Contact dealerships to confirm lease returns and balloon payments
• Provide payoff quotes to customers, dealerships, and insurance companies
• Serve as a primary point of contact for customer and dealer inquiries
• Resolve issues and answer questions with professionalism and accuracy
• Maintain detailed account documentation and follow-up records
• Deliver exceptional customer service while adhering to company policies and procedures

Qualifications

Required

• Bachelor's Degree

Preferred

• 3+ years of professional work experience
• Experience in customer service, account management, finance, banking, retail, hospitality, or call center environments
• Experience handling customer concerns and providing effective solutions

Key Skills

• Excellent verbal and written communication skills
• Strong customer service orientation
• Problem-solving and critical-thinking abilities
• Attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal and relationship-building skills
• Professional and empathetic approach to customer interactions

Schedule

This position follows a rotating schedule within the Lease Maturity Center (LMC). Employees receive their schedules at least one month in advance.

Shift Options

• 7:00 AM – 3:30 PM
• 8:00 AM – 5:00 PM
• 9:30 AM – 6:00 PM
• 10:30 AM – 7:00 PM
• 11:30 AM – 8:00 PM

Experience Level

Expert Level

This is a Contract to Hire position based out of Irving, TX.

The pay range for this position is $18.50 - $23.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Irving,TX.

This position is anticipated to close on Jul 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.