Community Support Facilitator

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> Hope Services has been awarded 2022 Top Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by Great Nonprofits, and Received a Gold Seal of Transparency from Guidestar and a perfect 100/100 rating in three different categories: financial health, leadership and adaptability, and culture and community from Charity Navigator <<<<<

We are currently seeking a Community Support Facilitator for our program in San Jose.

Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more!

*Pay Rate: $21.25 per hour

About the Community Support Facilitator role:

Community Support Facilitator - Purpose:

The Community Support Facilitator provides support and leadership for consumers to participate in activities and receive services in community settings.  Activities and services are defined by the consumer and his or her Person Centered Plan and Individualized Personal Plan.

Community Support Facilitator - Principle Responsibilities:

The Community Support Facilitator is responsible for carrying out these functions:

1.      Provide group and/or individual support in the community as identified in the consumer’s Individualized Personal Plan.

2.      Develop opportunities for consumers to participate as valued and contributing members of the community.  Facilitate and model interactive relationships with community members.

3.      Facilitate and develop activities to build relationships, skills, and experience in the community.  Travel with and/or transport client throughout the local community.

4.      Develop and expand consumer participation in typical and generic community activities chosen by the consumer.

5.      Act as advocate on behalf of consumers served.

6.      Complete required forms and accountability documentation, incident reports, case recordings, IPPs and other required documentation.

7.      Maintain a professional relationship with consumers, family members and appropriate others. Represent HOPE in the community in a professional manner.

8.      Implement behavioral intervention plan when needed to assure consumer safety and promote learning.

9.      Coordinates consumer programming with Center’s activities, services, and staff.

10.  Acts as a mandated abuse reporter.

11.  Perform other duties as assigned, to assure efficiency of program services.

Community Support Facilitator - Minimum Qualifications :

The Community Support Facilitator should possess a High school diploma, GED, or equivalent, plus two years of related experience or an approved combination of experience and education.

Possession of a valid California driver’s license and clear driving record.

Community Support Facilitator - Required knowledge, Skills and Abilities of the Community Support Facilitator role:

1.      A belief that all people are valued members of the community.

2.      An understanding of the principles of normalization and commitment to community integration.

3.      Ability to work independently and cooperatively as a member of the team.

4.      Excellent communication and documentation skills including use of computerized word program and data base.

5.      Knowledge and understanding of alternative communication systems and assistive technology.

6.      CPR and First Aid certification (Hope can provide necessary training, if needed).

7.      Positive and cooperative attitude toward a consumer driven service system working with developmentally disabled adults.

8.      Ability to be flexible with scheduling and work in a consumer driven environment

9.      Strong interpersonal skills.  Ability to work with a diverse population.

Environmental Conditions:

Extensive travel around town and in the consumer community; use of public transportation where possible; exposure to climatic conditions, heat, cold, humidity, dampness, sun, pollens; lifting/carrying supplies for consumer supports to and from locations, walking, standing, visual/auditory acuity while supporting consumer in the community; position is community based and in local and consumer home community, climbing stairs to reach the consumer is occasionally necessary; work alone as well as closely with others, sitting for periods of time in meetings and use of office environment; produce work on computers/office equipment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.