Office Manager

Sun Life Gutters is a growing gutter and home exterior services company serving the Tampa Bay area, backed by Bluebird Capital, a private equity firm building a portfolio of best-in-class home services companies nationwide. We run a fast-paced, high-volume operation and take pride in doing things the right way, for our customers and our team. We are looking for an Office Manager who can own the administrative and financial operations of our location from the inside. This is not a light administrative role. You will be the backbone of our office and the right hand to the General Manager. Role The Office Manager at Sun Life Gutters is responsible for keeping the day-to-day office and financial operations running accurately and on time. You will handle everything from answering phones and managing the customer pipeline in Jobber, to coding transactions in QuickBooks, running payroll calculations, and supporting vendor and compliance needs. You report directly to the Operations Manager and work closely with our Senior Accountant at the portfolio level. What you will do Customer Communications and Scheduling Answer all inbound calls promptly and professionally and route inquiries to the right person Schedule estimates and follow up on outstanding quotes and pending jobs Handle basic customer service questions and elevate complaints to the OM Maintain accurate customer and job records inside Jobber at all times Invoicing and Receivables Generate and send invoices upon job completion and ensure all details are accurate Record payments and apply them to the correct job in Jobber Run a weekly aging report and flag open receivables to the OM QuickBooks and Transaction Coding Enter and code all income and expense transactions in QuickBooks Online on a timely basis Apply correct account codes, job codes, and class tracking per the Senior Accountant's framework Ensure all transactions are categorized and books are current before each monthly close Accounts Payable & Credit Card Management Receive, log, and code all vendor and supplier invoices Prepare a weekly payables summary for approval and process approved payments Maintain organized records of all vendor invoices and confirmations Payroll Calculation Collect weekly hours, job assignments, and install counts from crew leads Calculate gross pay per employee based on each person's pay structure and submit a summary to the GM for approval Forward the approved payroll summary to the payroll processor on time every cycle Compliance and Vendor Support Track and reconcile company gas card usage and flag any unauthorized transactions Pull monthly sales tax reports and submit to the Senior Accountant for review and filing Maintain insurance certificates, vendor W-9s, and credit application records Complete and submit vendor credit applications, insurance renewals, and compliance forms as directed General Administrative Maintain organized digital and physical filing for all location documents Support new hire onboarding paperwork Attend weekly team meetings and document action items Complete additional administrative tasks as directed by the OM or Senior Accountant What we are looking for 2 or more years of experience in an office manager, bookkeeper, or administrative role in a service business Hands‑on experience with QuickBooks Online: you can code transactions, reconcile accounts, and navigate the platform without being trained from scratch Experience with a field service management platform such as Jobber, ServiceTitan, or a comparable tool Strong attention to detail: you catch errors before they become problems Organized and self‑directed: you manage multiple responsibilities without being reminded Clear communicator with customers, vendors, crew members, and management Comfortable handling financial data, payroll calculations, and compliance deadlines Strong Plus Prior experience in a home services, construction, or trades business Familiarity with sales tax compliance across Florida jurisdictions Experience processing or supporting payroll in a multi‑person hourly or commission‑based operation Bilingual in English and Spanish What we offer $25 to $30 per hour depending on experience PTO A role with real ownership and day-to-day impact on how the business runs Backing of a well‑resourced organization with systems and support behind you Direct access to leadership and a clear line of communication up the chain #J-18808-Ljbffr