Technical Project Manager

Reporting to the Director, Technical Sales & Field Application Scientists, the Technical Project Manager will lead all aspects of project management, coordination, and implementation relative to the NGS Services Lab and related businesses of Twist Bioscience. This role owns execution from customer intake through delivery, driving scalability, process optimization, and cross-functional alignment across a technically complex, high-throughput service environment.The role manages the full range of communications required to facilitate each project, including customers, sales & field application support, Twist customer service, Twist legal, and the Twist product management group — encompassing non-disclosure agreements, customer quotes, purchase orders, and statements of work.What You'll Be DoingProject Leadership for the NGS Service and Applications LabIntake, Scoping & QuotingServe as the technical and operational lead during project intake, translating customer needs into clearly scoped, executable NGS service programs (DNA, RNA, methylation, long-read)Own project definition and intake, including:Customer objectives — translate complex customer goals into optimized sequencing strategies and workflowsScope, assumptions, and constraintsWorkflow design and feasibilityCost, timelines, dependencies, and deliverablesSuccess criteria aligned to customer outcomesPartner with Sales and FAS to shape opportunities early, including:Defining the right assay or sequencing approachIdentifying risks, tradeoffs, and alternative strategiesSetting realistic expectations with customersPrepare and distribute quotes for NGS service projects; maintain an up-to-date, accessible database of issued quotations, NDAs, purchase orders, and statements of workPost-Intake ExecutionOwn end-to-end project coordination following intake through final delivery, ensuring continuity between scoping, lab execution, and data deliveryServe as the central coordination hub across all functions, including: Lab Operations, Bioinformatics, Customer-facing teams (Sales / FAS), and the CustomersDrive regular project syncs with the lab manager (daily/weekly) to track progress vs. timeline, identify risks, and ensure alignment across teamsServe as the primary point of contact for project updates post-intakeEstablish and maintain clear communication cadence, including: status updates, timeline changes, data delivery, and invoicingManage customer expectations proactively, especially around: turnaround time (TAT), data quality, and scope changes or technical challengesMaintain real-time visibility of all active projects, including a transparent, accessible work-in-progress (WIP) list, in coordination with the lab teamMaintain accurate, timely records across all systems to enable up-to-date reporting on quotes issued, orders placed, orders in progress, and orders shippedFollow applicable regulatory and quality requirements, including ISO 13485, for the service labLeadership & Continuous ImprovementProvide technical and project leadership to coordinators and cross-functional partners supporting the NGS service labIdentify and drive process optimization and scalability improvements across the intake-to-delivery lifecycleSupport ad hoc strategic projects as requiredWhat You'll Bring to the TeamPhD in Biology, Genetics, Genomics, Molecular Biology, Chemistry, or a related Life Science field5+ years of relevant experience utilizing Next Generation Sequencing (NGS) technologies, including project or program management experience, with demonstrated experience in a customer-facing roleExpert understanding of NGS workflows (DNA, RNA, methylation, long-read) and the customer workflows the associated service offerings addressProven track record managing complex, technical projects from intake through delivery that meet customer expectationsProven ability to influence and lead cross-functional teams, and to work effectively with customers, internal operations, and sales teamsOutstanding leadership, teamwork, and communication skillsHands-on, high-energy, positive attitude with a can-do approach that gets it doneHighly motivated and results-oriented, with the ability to work under pressure and a strong sense of urgencyStrong organizational skills and excellent problem-solving abilitiesMust be able to work outside of regular work hours / a flexible schedule as neededThe base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.San Francisco Bay Area Pay Range$164,000—$203,000 USD