Director, Operations

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Looking to steer the future of video operations while delivering exceptional customer experiences? As a Director of CDN and Cloud DVR Video Operations, you will be leading the strategy, operations, scalability, and reliability of the company’s Content Delivery Network (CDN) and Cloud DVR platforms. This leader will oversee engineering and operational teams supporting large-scale video delivery infrastructure, storage, streaming workflows, and platform performance. The role will drive platform modernization, operational excellence, capacity planning, and cross-functional alignment to ensure a high-quality video experience for customers. How You’ll Make an Impact Lead and manage video operations teams across platforms, ensuring optimal performance of video distribution, conditional access, VOD, CDN and CPE devices Provide engineering direction and support for new technologies and current operational initiatives Evaluate and advise executive leadership on system operations and strategic planning for next-generation video solutions Direct quality control programs and maintain consistent operational procedures in compliance with Federal Communications Commission standards Oversee project planning, capital budgeting and business plan development for video operations Drive succession planning and motivate teams to consistently enhance the customer experience Working Conditions Office environment Exposure to moderate noise levels Travel required What You’ll Bring to Spectrum Required Qualifications Education Bachelor’s degree in engineering, computer science or related field or equivalent experience Experience 7+ years of engineering management experience 10+ years of experience in video control and distribution systems Demonstrated experience with project management Skills Ability to read, write and speak English Ability to communicate clearly in person, by phone and in writing with employees, customers and suppliers Ability to make decisions and solve problems under pressure Ability to supervise and motivate teams Ability to direct organizations as a leader of leaders and managers Proficient in using personal computers and software applications Knowledge of Spectrum products and services Organizational and strategic agility Advanced knowledge of video solutions, conditional access systems, DAC, DNCS, DCAS Advanced knowledge of VOD, SDV and CDN architectures and operations Advanced knowledge of MPEG2, MPEG4, transcoding and related technologies Ability to manage multiple projects and tasks Advanced knowledge of IP video delivery solutions Advanced knowledge of Federal Communications Commission regulations and reporting compliance Working knowledge of IP multi-cast Demonstrated exceptional leadership skills Preferred Qualifications Education MBA SCTE/BCTE certification or equivalent Industry and vendor-specific certifications and training Skills Establish standards for system performance, observability, security, patching, and operational readiness, championing automation, CI/CD, and operational tooling to improve efficiency and reduce manual effort. Strong experience with CDN, streaming media, video workflows, origin services, or Cloud DVR platforms. Deep understanding of Linux systems, high-availability architecture, observability, automation, and incident response. Experience with cloud and virtualized infrastructure, storage platforms, and large-scale distributed systems. Familiarity with networking technologies such as load balancing, routing, failover, firewalls, and traffic engineering. Experience with monitoring and observability platforms such as Datadog, Splunk, Grafana, or similar tools. Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. This job posting will remain open until 2026-07-31 04:34 PM (UTC) and will be extended if necessary. The base pay for this position generally is between $124,000.00 and $220,000.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. #J-18808-Ljbffr