HVAC Service Manager

HVAC Service ManagerThe HVAC Service Manager oversees day-to-day service operations, including scheduling, dispatching, and supervising field technicians for commercial HVAC maintenance, repairs, and emergency calls. Looking for someone who has 3-4 years of experience and would like to grow within the company and should be local to Baltimore, MD.This is a full-time, on-site HVAC Service Manager role based in the Baltimore, MD Area. The HVAC Service Manager oversees day-to-day service operations, including scheduling, dispatching, and supervising field technicians for commercial HVAC maintenance, repairs, and emergency calls. The role includes reviewing work orders, ensuring adherence to safety standards and building codes, monitoring service quality, and resolving customer concerns in a timely, professional manner. The HVAC Service Manager collaborates with project and construction teams, supports energy-efficient and building automation initiatives, and helps optimize service contracts and preventive maintenance programs. Additional responsibilities include team coaching, performance feedback, documentation of service activities, and contributing to process improvements and operational efficiency. Oversee scheduling, dispatching, and completion of service calls. Provide technical guidance for complex service issues. Monitor performance, conduct training, and evaluate staff. Resolve escalated customer concerns and maintain high satisfaction levels. Track revenue, productivity, and department efficiency. Ensure compliance with safety standards and company policies.Proven experience as an HVAC Service Manager or in a supervisory role. Strong HVAC technical knowledge. Journeyman or Master HVAC License preferred. Excellent leadership and problem-solving skills. Proficiency with service management software. Valid Driver's License with a clean record. Requires strong leadership to manage service technicians, ensure customer satisfaction, and drive operational efficiency. The ideal candidate is a licensed HVAC professional with excellent communication and management skills.Competitive Pay. Health, Dental, and Vision Insurance. SIMPLE IRA Retirement Plan (with employer contributions). Paid Time Off & Holidays. Bonus Opportunities and Career Growth.