Security Shift Manager

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Supervise staff and oversee daily operations of the Security department during assigned shift

• Support and manage operational goals; monitor performance and profit objectives

• Coordinate scheduling and address staffing concerns to ensure guest satisfaction

• Assist in departmental budgeting by providing recommendations and reporting concerns

• Promote and uphold superior customer service standards; address service issues promptly

• Enforce internal control policies and procedures, including underage gambling and drinking laws

• Maintain safety and inspection reports for the property

• Conduct regular inspections of security posts

• Prepare detailed incident reports and maintain accurate security logs

• Respond to guest and employee concerns with professionalism and compassion

• Ensure team members comply with uniform and grooming standards

• Collaborate with regulatory, fire/rescue, and law enforcement agencies

• Ensure compliance with all regulatory requirements and report potential issues to management

• Maintain strict confidentiality in all departmental and company matters

Requirements

• Must be at least 21 years of age

• High School Diploma or GED required

• Minimum 3 years of experience in casino security, military, or law enforcement; or equivalent combination of education and experience

• Valid Nevada driver's license with a clean driving record

• Possession of a valid CCW permit

• Proficient in Microsoft Office applications

• Excellent organizational and communication skills

• Ability to write clear and professional reports and business correspondence

• Capable of effectively presenting information and responding to questions from managers, clients, customers, and the general public

• Strong interpersonal skills with the ability to resolve conflicts diplomatically and tactfully

SUPERVISORY RESPONSIBILITIES

• Oversee staff development initiatives and training programs to ensure team members are equipped with the skills and knowledge needed for success

• Lead employee recognition efforts through rewards and engagement programs to foster a positive and motivated work environment

• Conduct performance evaluations and provide constructive feedback to team members to support continuous improvement

• Make staffing recommendations, including participation in interviewing, hiring, and scheduling to meet operational needs

• Plan, assign, and direct work to ensure efficient workflow and high-quality service delivery

• Provide guidance on employee performance matters, including coaching, counseling, and disciplinary actions as needed

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations

• Valid Alcohol Awareness Card required

• Certified in Cardiopulmonary Resuscitation (CPR)

• Certified in First Aid

• Valid Nevada Concealed Carry Firearm Permit (CCW)

• Valid Nevada Driver's License required

• Current three-year driving record (Statement of Driving History) must be provided and maintained