Medical Call Center Representative

Medical Call Center Representative

ImmunityBio, Inc. is a commercial-stage biotechnology company developing cell and immunotherapy products that are designed to help strengthen each patient's natural immune system, potentially enabling it to outsmart the disease and eliminate cancerous or infected cells. The goal: to reprogram the patient's immune system and treat the host rather than just the disease.

The Medical Call Center Representative often serves as the initial contact for the public and many company affiliates of ImmunityBio and our products. This position will respond to a variety of telephone inquiries regarding ImmunityBio's products, greet and assist visitors to Company facilities, and provide administrative assistance to management and staff as requested.

Essential Functions

• Answer telephone inquiries from external parties regarding ImmunityBio's products. Clarify desired information and respond to requests using standard procedures and detailed product references. Escalate more complex requests to appropriate subject matter experts for handling.
• Document inquiries and input requestors' information to maintain contact database.
• Greet clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts them to the appropriate location.
• Answer visitors' questions, calls, and emails, and provide them with relevant information.
• Follow Security procedures and issue visitor badges.
• Assist in the collection of swabs for COVID and other testing as needed.
• Organize the reception area while complying with office procedures, rules, and regulations.
• Sign for deliveries and ensure all mail and packages are distributed accordingly.
• Perform administrative support as requested by management and staff, including opening and distributing mail, maintaining files, ordering office supplies, and preparing routine correspondence and reports.
• Enhance organization reputation by providing excellent service to external parties interested in ImmunityBio.
• Performs ad-hoc and cross-functional duties and/or projects assigned to support business needs and provide developmental opportunities.

Education & Experience

• High School Diploma, GED or equivalent experience required
• 2 years of receptionist or call center experience required
• Experience in a medical or medical insurance office, pharmacy or health science environment would be helpful, but not required
• Medical Assistant Certification or Pharmaceutical Technician experience preferred

Knowledge, Skills, & Abilities

• General knowledge of medical and/or pharmaceutical terminology
• Exceptional verbal communication skills
• Excellent interpersonal and customer service skills
• Friendly and pleasant manner
• Strong Data entry skills
• Proficient with Microsoft Office Suite or related software.

Working Environment / Physical Environment

• This role will work on-site at our El Segundo, CA location.
• The position will provide coverage from 6 am to 6 pm by covering one of three shifts: 6 am - 3 pm, 7:30 am - 4:30 pm, or 9 am - 6 pm
• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

This position is eligible for a discretionary bonus and equity award. The hourly base pay range for this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location.

$28.10 (entry-level qualifications) to $30.90 (highly experienced) per hour

The application window is anticipated to close on 60 days from when it is posted or sooner if the position is filled or closed.

ImmunityBio employees are as valuable as the people we serve. We have built a resource of robust benefit offerings to best support the total wellbeing of our team members and their families. Our competitive total rewards benefits package, for eligible employees, include: Medical, Dental and Vision Plan Options Health and Financial Wellness Programs Employer Assistance Program (EAP) Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability Healthcare and Dependent Care Flexible Spending Accounts 401(k) Retirement Plan with Company Match 529 Education Savings Program Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks Paid Time Off (PTO) includes: 11 Holidays Exempt Employees are eligible for Unlimited PTO Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day We are committed to providing you with the tools and resources you need to optimize your Health and Wellness.

At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.