Clerical - Client Services Back Office Operations Support Specialist

Back Office Operations Support Specialist (Accounts Payable)

We are seeking a detail-oriented Back Office Operations Support Specialist. This role is responsible for the timely processing of work items received through various channels, including system cases, email, and paper mail. The position demands acute attention to detail, effective time management, and clear communication with peers, customers, and internal partners to manage a high volume of work, which can range from 5,000 to 25,000 items per month. The role involves extensive research and may require outbound calls.

Key Responsibilities

• Perform account reconciliations, including payment allocations, refunds, and account terminations, ensuring all subsequent corrections are processed accurately.
• Manage accounts payable functions by processing vendor invoices and lease citations, conducting research to cross-charge customers where applicable, and reviewing invoices in the exception tool.
• Handle the processing of hostile account terminations such as repossessions and charge-offs, preparing legally compliant notifications for both consumer and commercial accounts.
• Prepare documentation for and process account modifications, including Autopay enrollment, due date changes, extensions, deferrals, and restructures, in accordance with compliance guidelines.
• Manage customer relations by reviewing incoming correspondence, creating and assigning departmental cases, and preparing response letters for outgoing mail.

Required Qualifications

Education: A high school diploma is required.

Experience: One year of job experience in Accounts Receivable or Banking is preferred.

Skills: Candidates should possess excellent organizational, verbal, and written communication skills. The role also requires analytical skills and adaptability to change.

Preferred Qualifications

• A college degree in Accounting or Finance.
• Job experience or education in other accounting-related fields.
• Proficiency in data entry.

Compensation & Benefits

The pay rate for this position is between $18.00 and $20.00 per hour. Further details on benefits will be provided to eligible candidates.

This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. This employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.