Senior Product Manager, Agent Performance

About the teamZillow's Preferred program connects customers with tens of thousands of partner agents across the country. Our team makes sure every customer is matched with the best agent for them. We decide how agent performance is measured, how that performance drives which agents customers are matched with, and how agents and their team leaders see and improve their results. We're a cross-functional team of product, data science, engineering, and design, and we work closely with legal, operations, and marketing. Our work sits where data, marketplace design, and user experience meet, and every decision we make affects millions of customers and thousands of real estate agents.

About the role

We're looking for someone who enjoys tackling complex problems and delivering meaningful results. Today we measure performance for each individual agent across the whole home-buying journey. The next step is building one consistent way to measure performance that drives everything: how agents are evaluated, how buyers are matched with agents, and the coaching that helps agents get better. Much of performance management still depends on one-to-one support from our operations team, and that doesn't scale to tens of thousands of agents. This role will lead the move to products and systems that do scale. You'll own the agent performance experience end to end, along with the tools team leaders use to manage their agents.

You Will Get To:

• Define how agent performance is measured and set the roadmap for how it changes over time, including which inputs it uses and how changes reach agents, working with data science and engineering
• Shape how performance drives matching, balancing agent supply with customer demand across markets so customers get great agents and strong agents get more opportunities
• Build the performance experience agents see, including reports, rankings, notifications, and AI-driven coaching, so every agent knows where they stand and which step will help most
• Give team leaders clear performance tools so they can manage at scale and see who needs support and what kind
• Define goals and success metrics, run experiments and research with agents, and iterate based on how agents behave and how the business responds
• Lead hard tradeoff decisions on fairness, transparency, and regulatory questions with legal, and align operations, marketing, and leadership on decisions that affect thousands of agents and buyers

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $151,700.00 - $242,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $144,100.00 - $230,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 5+ years managing products from concept to launch, or equivalent experience
• Strong analytical skills; you build your case with data and evidence, design sound experiments, and are comfortable working hands-on with data
• Marketplace thinking; you understand how supply, demand, and matching decisions affect both sides of a marketplace
• Experience owning a scoring, ranking, or marketplace-quality product where the model's output directly affects users
• Close partner to data science; you can dig into how a model behaves, not just its headline metric
• Skilled at turning complex systems into simple, actionable experiences
• Proven ability to drive decisions across product, operations, legal, and leadership through clear writing
• Nice to have: real estate, lending, or two-sided marketplace experience
• Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list , reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.