Membership Coordinator

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Training & development

We offer explosive boxing and kickboxing group workouts to women and men across the US in our dynamic, modern franchise locations. Our people have heart. Every owner, trainer, general manager, sales and marketing person is here to connect with our members through the workout and stand alongside them in their life’s journey.

 
Description:
As one of our Membership Coordinator (MC) you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationship with potential, new and existing members. This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold. Your earning potential is limited only by your own personal drive and willingness to succeed.

Essential Duties & Responsibilities:

• Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-site)
• Create new business internally through member promotions, referrals and the dissemination of guest passes
• Create new business externally through outside promos (hot spot mini promos and planned events)
• Reach out to potential members by phone and set appointments for potential new business
  • Previous phone sales experience a plus; this will be required of all applicants. If you are not comfortable talking to potential members on the phone, do not apply 
• Promote specials to current and future guests
• Complete agreements and manage daily planner/leads
• Successfully attain personal revenue targets
• Tour potential members through the club and connect the guest to the facility, equipment, services and amenities
• Understand how TITLE Boxing Club products/services will satisfy the potential member's needs
• Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal
• Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level
• Effectively and professionally enroll guests using TITLE Boxing Club sales techniques and protocol
• Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests
• Follow up with members that have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests
• Assist in maintaining a clean and operational facility
• You will be required to participate in a group class at least one time per week .  

Qualifications:

• 1-3 years of customer service or sales experience ( REQUIRED )
• Competitive drive to succeed in a commission sale and performance-based culture
• Excellent customer service and communication skills
• Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives
• Team oriented individuals
• Social Media proficient
• In-depth knowledge of sales practices and techniques

Certifications / Educational Requirements:

• High School Diploma or GED ( Required )
• Some college classes ( Required )
• CPR / AED Certifications (preferred)

Physical Requirements:

• Must be able to lift 45 lbs.
• Typing, using the telephone and computer mouse
• Ability to demonstrate proper fitness techniques; please see class participation requirement above.
• Frequent sitting & standing

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.