Product Delivery Manager, Self-Service Enablement

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Self-Service Enablement, you will orchestrate delivery across multiple application teams and platform components. You will enable consistent execution through strong operating processes, transparent reporting, and proactive risk/dependency management—ensuring initiatives meet firm standards for controls, resiliency, and compliance. Job responsibilities * Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination * Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements * Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners * Own end-to-end technology program execution including intake, prioritization, dependency management and milestone tracking across multiple application teams and shared platforms * Partner with Product and Application Owners to prioritize, track, and advance technology lifecycle and compliance work including framework updates and platform/component version compliance * Lead end-to-end Release Management including planning and execution across multiple application teams and shared platforms, coordinating change control, release readiness, cutover activities, and post-release validation * Coordinate stakeholders and resourcing to ensure teams have what they need to deliver * Drive program governance and reporting in partnership with APG leads, including efficient reporting, updates, and dashboards * Represent the product on centralized, matrixed initiatives (e.g. large-scale migrations and decommissioning) to ensure application teams remain on track and receive appropriate support * Identify and remove blockers by coordinating resource needs, surfacing risks early, and escalating decisions to the right forums to maintain delivery momentum * Ensure adherence to the firm’s risk, controls, compliance, and regulatory requirements and help coordinate change management activities across functional partners Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product delivery or a relevant domain area * Demonstrated ability to execute operational management and change readiness activities * Strong understanding of delivery and a proven track record of implementing continuous improvement processes * Experience in product or platform-wide release management, in addition to deployment processes and strategies * Demonstrated ability to manage complex, cross-team dependencies and drive execution across matrixed stakeholders * Experience building and running operational processes, executive-ready reporting, and delivery dashboards * Strong understanding of software delivery and release management, including deployment strategies and platform/component versioning considerations * Proven ability to drive continuous improvement across planning and delivery ceremonies and improve process efficiency Preferred qualifications, capabilities, and skills * Proficient knowledge of the product development life cycle, design, and data analytics * Experience managing modernization and adoption programs (e.g., cloud transformation, framework migrations, engineering productivity tooling) * Working knowledge of SDLC, Agile at scale constructs (e.g., scrum of scrums), and technology risk/resiliency concepts (e.g., DR testing, isolation patterns) * Familiarity with platform ecosystems and components such as AWS, Cassandra, and Kafka, and how version/compliance requirements impact delivery Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [ for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.