Assistant Food and Beverage Operations Manager

Description

JOB SUMMARY

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage culinary or related professional area.

OR

2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

Assists in the ordering of F&B supplies cleaning supplies and uniforms.

Supervises daily F&B shift operation and ensures compliance with all F&B policies standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunction.

Supervises staffing levels to ensure that guest service operational needs and financial objective are met.

Encourages and builds mutual trust respect and cooperation among team members.

Develops specific goals and plans to prioritize organize and accomplish your work.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to ensure understanding.

Coordinates cleaning program in all F&B areas (including General clean) identifying trends and making recommendation for improvements.

Follows property specific second effort and recovery plan.

Stays readily available/ approachable for all team members.

Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/ approachable for all guests.

Reviews comment cards and guest satisfaction results with employees.

Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone in written form e-mail or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job function if necessary.

Extends professionalism and courtesy to team members at all times.

Comprehends budgets operating statements and payroll progress report.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.

Required Experience:

Manager