Service Desk Manager

Job#: 3049537 Job Description: Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment. Service Desk Manager Apex Systems - Everforth Location: Newington, VA (100% Onsite) Clearance Required: Active TS/SCI Employment Type: 6 month contract to permanent conversion with client Overview Apex Systems is seeking an experienced Service Desk Manager to support a mission-critical federal program. This position will lead a team of Service Desk technicians responsible for delivering exceptional customer support and maintaining secure, reliable IT operations in a fast-paced environment. The ideal candidate has experience managing service desk operations, leading technical teams, and supporting enterprise IT environments within the federal space. Responsibilities Lead and mentor a team of Service Desk technicians Monitor, prioritize, and manage incoming support requests and incidents Coordinate with multiple technical teams and stakeholders to resolve issues Ensure delivery of exceptional customer service and user support Manage system functionality and operational efficiency Develop and maintain documentation, procedures, and knowledge base articles Escalate and track critical incidents through resolution Drive process improvements and operational excellence Required Qualifications Active Top Secret/SCI Clearance U.S. Citizenship 5+ years of relevant IT support, systems administration, or service desk experience Previous leadership or team management experience CompTIA Security+ Certification ITIL Certification Strong communication, reporting, and documentation skills Experience supporting enterprise-level IT environments Top Skills Service Desk Management Team Leadership IT Operations Incident Management Customer Support Communication Documentation Problem Solving Everforth Apex Benefits Overview Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well, which an Everforth Apex team member can provide. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. #J-18808-Ljbffr Apex Systems