Customs Entry Writer II

Entry Writer IIThe Entry Writer II position works within the CHB team overseeing the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating the delivery of freight to customers. The Entry Writer II serves as a customer advocate, handles escalations and must possess good customer service skills working with their team and supervisors in the office and online team meetings.ResponsibilitiesEssential Duties and ResponsibilitiesReceive and review documentation, input and transmit data for CBP release of shipments.Follow SOPs for each customer on the correct method and data required for preparing an entry.Under the guidance of the licensed broker or customer classify products according to the HTSUSAIdentify products that are subject to PGAsCollaborate with cross-functional teams through calls and in-person meetings to resolve major customer complaints and shipping issues, including delays, missing or damaged freight, labor strikes, and embargoes.Maintain system task list to identify the status of every entry through each phase of the CBP processOrganize their work to identify the status of every file through every phase of the CBP entry process.Recognize routine and non-routine transactions for reporting discrepancies to managementResponsible for meeting KPI's (Key Performance Indicators) for Import operationsManage customs issues, such as holds and examsHandle entry cancellations; IT/TE/IE moves as neededHandle carnets and TIB entriesIdentify and resolve issues that may result in delayed cargo release or final deliveryReport all issues to customers and management affecting timely clearance and delivery in a timely manner.Report problem resolutions to management in a timely manner including suggestions for problem avoidance in the future.Communicate in writing or verbally with customers and manage all issues affecting specific urgent shipments.Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipmentsArrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitionsQualificationsHigh School Diploma or GED required.2-4 years of experience as an entry writer or in customs brokerage operationMust have sound knowledge of US Customs and Harmonized Tariff Codes, familiarity with Free Trade Agreements (knowledge of CHB processes)IATA Dangerous Goods Certificate and experience with Cargowise, a plus.Ability to utilize Microsoft Office Suite programs and other programs to produce status report and other documentsThe above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.Required Working ConditionsWork is primarily performed in an office environment with moderate noise levels (phones, printers, conversations).Involves prolonged periods of sitting at a desk and frequent use of computers and office equipment.Regular use of hands and fingers, including, but not limited to, typing, filing, frequent keyboarding, mouse clicking and handling documents.Occasional lifting or moving of office supplies or equipment up to 25 pounds.Requires strong analytical, decision-making, and critical-thinking skills.Must be able to read, interpret, and compose clear written and verbal communications.Visual acuity required for tasks including, but not limited to, computer work, document review, and data analysis.Must maintain strong organizational skills, confidentiality, and independent work habits.Adaptability to changing priorities and effective professional communication with colleagues and customers.Regular, punctual attendance and compliance with all company policies and procedures; occasional overtime may be required.On-Site Requirements: In-office presence required for meetings, team events and scheduled days.Must be able to work as part of a functional team including working in an office on a Hybrid Schedule as required by company policyThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not exhaustive; environmental conditions and physical requirements may vary depending on the specific office location, workstation configuration, or business necessity.The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.Yusen offers a generous Employee Benefits Package including:Medical, Dental, and Vision beginning the 1st of the month following start date401k with a company matchStandard 10 days PTOEligible for bonus plan7 Paid HolidaysEligble for OT pay if applicableFlexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much moreAny and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.Los Angeles County Only : Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.