Mechanical Claims Adjuster

Role Description

We are looking for a Mechanical Claims Adjuster to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.

• Review and investigate vehicle service contract claims to determine coverage eligibility
• Verify contract information, service history, and failure details to assess each claim accurately
• Collaborate with repair facilities to evaluate repair needs and authorize covered work
• Apply contract terms and conditions when approving or declining repairs
• Calculate repair costs and negotiate fair pricing for parts and labor when appropriate
• Maintain clear and accurate documentation of claim decisions in company systems
• Manage claim queues and ensure timely claim handling and communication

Qualifications

• High school diploma or equivalent
• 1-2 years of experience in automotive repair, service advising, claims, or a related field
• Strong understanding of vehicle mechanical systems and repair processes
• Ability to analyze information and make informed decisions
• Basic computer proficiency and ability to navigate multiple systems

Requirements

• ASE certification or manufacturer certification (preferred)
• Experience in automotive claims or warranty processing (preferred)
• Experience negotiating repair costs or working with repair facilities (preferred)

Benefits

• Competitive hourly compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Career progression opportunities within the claims organization
• A collaborative and supportive team environment