Mechanical Claim Adjuster

Job Description

Are you a technician, service writer, or parts manager looking to get out of the shop and transfer your skills to a new career? Wise F&I is currently seeking full-time Claim Adjusters to support our VSC claims team and our continued business growth.

This position is Monday through Friday with weekends off. We provide a competitive salary commensurate with experience, have 9 major holidays scheduled off annually - with pay, provide a robust health care and benefits package; in addition to, a bright, modern work space with optional stand-up desk capability.

Remote position available if you reside outside the St. Louis metropolitan area.

Primary Job Function

The Claims Adjuster is responsible for the set-up and processing of automotive VSC claims filed with our company that cover mechanical breakdown, appearance, tire & wheel and other benefits. This includes reviewing repair estimates, inspection reports, supporting documentation, communicating with repair facilities, and ultimately determining coverage.

Company Description

Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.

Responsibilities

• Working in a call center environment focused on handling calls daily within expected performance metrics, handle times, and volume.
• Reviewing claims using the adjudication process established by department and within company guidelines.
• Reviewing and verifying repair costs using standard "national labor and parts guides" (including labor rates and time) to ensure estimates are within approval guidelines.
• Verifying, analyzing, and investigating repair information to determine if coverage is within the guidelines of the service contract.
• Retrieving information from company systems and communicating information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner.
• Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge.
• Documenting all interactions, research, verifications and other claim-related information in the claim administration system.
• Ability to communicate effectively by telephone and email with retail and wholesale customers, repair facilities, and non-related parties using good customer service skills.
• Working pro-actively and cohesively as a member of the claims team.
• Attending training seminars and/or continuing education.
• Maintaining high customer service requirements and productivity standards.
• Working with management on specific issues as requested.

Qualifications

Required Education and Skills include:

• High school diploma or GED preferred. Technical training or College Degree is a plus.
• Preferred 3 or more years of hands-on automotive repair or equivalent automotive technical experience.
• ASE or equivalent Manufacturer certification preferred.
• Outstanding verbal and written communication skills.
• Proficient use of current computer systems, Microsoft and web-based applications.
• Proficient use of communication tools for email, instant message and meeting platforms.
• Possess strong customer service skills including conflict avoidance/resolution, negotiation, and persuasive speaking.
• Possess problem solving, decisiveness and time management skills.

Comprehensive Benefits

• Competitive hourly wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Bright, Modern Work Spaces
• 9 Paid Holidays (per year)
• Paid Vacation Days
• 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, Life and S/T Disability

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.