General Manager

General Manager – Bakery-Cafe

At Panera, you will lead a high‑performing team and oversee the success of the beloved neighborhood bakery‑cafe. Your role includes ownership of operations, strategic decision making, and creating an environment where guests feel the Panera Warmth and every shift is a celebration.

Benefits

• Competitive pay & eligible for quarterly bonuses
• Free on‑shift meals & unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Career advancement & leadership development opportunities
• Tuition discounts
• Perks & rewards for team members
• Team member assistance program

Responsibilities

• Own all aspects of leading the bakery‑cafe team, including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.
• Manage team performance to ensure the bakery‑cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Develop managers into subject matter experts on people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures designed to ensure the bakery‑cafe successfully executes all company strategies and initiatives.
• Ensure every guest is delighted by the quality of our food, service, and staff.
• Build engaging relationships that lead to long‑term, loyal guests.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Maintain the bakery‑cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

Qualifications

• Minimum age: 18 years of age.
• 3+ years of restaurant General Manager experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen.
• Proven ability to run great shifts while directing, motivating, coaching and developing others in a fast‑paced environment.
• Flexible hours, including nights and weekends, in a fast‑paced environment with shifting priorities.
• Any job offer is conditional upon the results of a background check.

Physical Requirements

• Ability to lift, carry, push, or pull objects 25 pounds.
• Capability to stand and walk for up to 6 hours.
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.

Equal Opportunity Employer

Equal Opportunity Employer: Disabled/Veterans

Location

Oshkosh, WI - N. Washburn (601868)