Client Concierge

Client ConciergeHere at Mr. Handyman and HM Remodeling, we're looking to add a seasoned industry and service professional to our office team. You would be answering customer phone calls, assisting clients with booking jobs, scheduling and routing technicians.To succeed in this role:Be friendly and outgoing professionalBe highly organized and detail orientedHave previous construction/handyman experienceBe a self starterHave computer experience with Microsoft OfficeMinimum requirements:Live within South Bend Area5+ years construction industry experienceProblem solving skillsAbility to multi-taskProfessional communication skills and phone etiquetteAre you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment.Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.Why You'll Want to Join Our TeamCompetitive payAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every dayThe pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life's important eventsAnd so much more…Your Responsibilities as an Office ProfessionalLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers – You'll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.How We'll Measure PerformanceQuality of Work – Our value comes from meeting and exceeding our customers expectations at every touch pointCustomer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.The pay range for this position is $20 to $24 and is dependent on your experience. Holiday and Vacation pay, 401k investment opportunities.Remember, we're looking to hire only the best. If that's you, APPLY TODAY!