Clinical Informatics Specialist - Caswell Developmental Center

About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, employing approximately 17,000 professionals who work to ensure health, safety, and well‑being for all North Carolinians. DHHS provides human service needs for special populations, including individuals who are deaf, blind, developmentally disabled, and mentally ill, and works to help poor North Carolinians achieve economic independence. Agency & Division Agency: Department of Health and Human Services Division: Caswell Developmental Center Position Details Title: Program Analyst I (NS) Position Number: 60053292 Grade: NC17 Description of Work The Clinical Informatics Specialist assesses the information and knowledge needs of healthcare professionals and residents while evaluating and improving clinical workflows. They lead or support the procurement, customization, implementation, management, and ongoing optimization of clinical information systems and electronic health records (EHRs). The role includes collaborating on training needs, developing educational materials, and providing staff training on current and new systems. The specialist identifies and resolves system and database issues, ensures compliance with HIPAA and regulatory standards, and serves as a liaison between clinical and IT teams. They provide technical support to Epic/eMerge users, prepare staff for system and process changes, and assist with annual ICF Survey readiness. The specialist also creates tip sheets and user guides, monitors EHR usage to measure training effectiveness, and maintains professional expertise through workshops, conferences, webinars, and other learning opportunities to support the design and improvement of facility systems and processes. Qualifications Minimum Education: Bachelor’s degree from an appropriately accredited institution and three (3) years progressively responsible experience related to the area of assignment, or an equivalent combination of training and experience. Preferred Knowledge, Skills, and Abilities Quick learner with adaptability to technology. Strong communication and problem‑solving skills. Clinical knowledge and previous or current experience using Epic or an equivalent platform. Ability to interpret regulations, software, applications and operate hardware for the facilities’ Epic use. Ability to work independently and collaboratively in a professional manner. Critical thinking skills and ability to apply concepts. Training skills and ability to adapt training for clear understanding of material. Benefits Salary Range: $60,881.00 – $106,544.00 Sign‑on Bonus Eligibility: New permanent full‑time or part‑time employees working 30–40 hours per week are eligible. Conditions for eligibility: Employee must not have held a position in the North Carolina State government, the judicial system, the University of North Carolina system, or any state agency in the last 12 months. Employee must not have previously received a sign‑on bonus from any state agency. DHHS must not have paid any contract placement or recruitment fees. Work Hours & Location Location: Standards Hours: 8:00 AM – 5:00 PM, Monday – Friday EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, pregnancy‑related conditions, and religious beliefs, observances, and practices. #J-18808-Ljbffr NC Department of Health and Human Services