Endpoint Support Technician II - Stifel Bank

Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let’s talk about how you can find your place here at Stifel, where success meets success . What You'll Be Doing The IT Technician II performs technical troubleshooting and diagnosis of root cause, and performs the steps necessary to fully log the incident, including the troubleshooting steps taken to resolve the incident. Provides technical support across hardware and software applications for an organization’s data center. What We're Looking For Installs, maintains, and supports personal computing devices and associated peripherals for the organization’s employees. Provides first-level troubleshooting and basic technical support services to end-users of computers. Installs, monitors, and maintains existing or proposed telecommunication systems. Serve as the First Responder to event alerts triggered when monitored applications, hardware, services, procedures, jobs, and file transmissions reach a pre-defined threshold that indicates an exception which must be responded to and resolved. Serve as a technical escalation point within the IT Service Desk function, and respond to multiple channels reporting incidents and requests. What You'll Bring Expertise in working with IT monitoring and event management tools. Strong in Level 1 troubleshooting of networked Windows end points and infrastructure devices. Experience with Helpdesk and customer relationship ticketing systems. Experience with office productivity, reporting, and technical documentation software. Experience with monitoring and event management tools. Education & Experience Minimum Required: High School Diploma or equivalent Minimum Required: 2-4 years professional business related experience Licenses & Credentials Minimum Required: None Systems & Technology Proficient in Microsoft Excel, Word, PowerPoint, Outlook About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success. Stifel is an Equal Opportunity Employer. At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off. #J-18808-Ljbffr Stifel